Nurses’ experiences of problematic situations with migrants in emergency care in Sweden

Moving backwards, moving forward: the experiences of older Filipino migrants adjusting to life in New Zealand

“…Life expectancy among older people residing in the Philippines is shorter than that of older Filipino migrants in major adopting countries (World Health Organization, 2016). Commonly, the healthcare system in the destination country is better than that of the home society; however, migrants still experience challenges and difficulties with communication and cultural differences (Ozolins & Hjelm, 2003). Language and cultural barriers between patients and healthcare professionals compound the complexities among migrants accessing healthcare services (Aelbrecht, Pype, Vos, & Deveugele, 2016).…”

Migrants' and professionals' views on culturally sensitive pre-hospital emergency care

“…To overcome the language difficulties, the migrants gave practical indications to improve the verbal and non-verbal communication skills of the first responders -in line with the approach by Domenig (2007). Although the communication skills of first responders were mentioned less by the professionals, their relevant statements similarly expressed the challenge of communication, which makes it difficult to assess migrant patients' data (Hultsjo and Hjelm, 2005;Ozolins and Hjelm, 2003). The presence of a neutral interpreter was considered important, to be able to obtain patients' data for a diagnosis.…”

“…As reported by emergency personnel, communication difficulties between the patients and the personnel, as well as differences in behaviour, gender roles and relations to relatives can lead to challenges (Hultsjo and Hjelm, 2005;Ozolins and Hjelm, 2003). Furthermore, it was reported by German first responders for the pre-hospital setting that cultural and linguistic differences between emergency patients and personnel can have serious consequences, as communication difficulties between them and different ways of expressing pain can make diagnosis and treatment rather difficult (Hoffmann, 2012;Machado, 2010).…”

Humanitarian Bottom League? Sweden and the Right to Health for Undocumented Migrants

“…Emergency care is characterized by brief encounters between the patient and the caretaker in high technology settings such as ambulances, emergency rooms and intensive care units. 155 The quality of this type of care is contingent on many factors but two important ones are culture and ethnic background. 156 Dissimilar cultural beliefs may cause tension especially in the hospital environment.…”

“…162 Therefore, the responsibility is on caretakers to compensate by developing culturally congruent care that reduces the risk of misinterpretation. 163 Caretakers also expressed that they felt "a great burden" when deciding whether the non-Swedish speaking person on the phone was in need of emergency care. 164 Medical staff were also exposed to situations where they were unable to help suffering asylum seekers because there was no institution that they could be referred to for continuing care.…”