2021
DOI: 10.4236/ojn.2021.115028
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Nurses as Street Level Bureaucrats: Experiences from Diabetes Care Nurses in Kuwait

Abstract: Street-level bureaucrats are described as public service workers who interact directly with citizens in the course of their work and who have substantial discretion in the execution of their work. This article is a reflection of the primary author's doctoral research experience, which investigated the role of nurses in caring for long-term diabetes patients in two selected hospitals in Kuwait. Nurses working in diabetes care in Kuwait were reported to operate under difficult conditions and utilized the tool of… Show more

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Cited by 2 publications
(2 citation statements)
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“…Like any other street-level bureaucrats (SLBs), nurses and nurse champions specifically are positioned at the frontline of the new public administration ( Hoyle, 2014 ), thereby delivering government funded health services to the public. They interact directly with service recipients (patients) and enjoy substantial and decentralized discretion while executing their work as autonomous agents ( Alshammari and Nalubega, 2021 ). They work in organizations which have heavy workloads, limited formal supervision, inadequate resources and an increasing demand for their services ( Lipsky, 2010 ).…”
Section: Introductionmentioning
confidence: 99%
“…Like any other street-level bureaucrats (SLBs), nurses and nurse champions specifically are positioned at the frontline of the new public administration ( Hoyle, 2014 ), thereby delivering government funded health services to the public. They interact directly with service recipients (patients) and enjoy substantial and decentralized discretion while executing their work as autonomous agents ( Alshammari and Nalubega, 2021 ). They work in organizations which have heavy workloads, limited formal supervision, inadequate resources and an increasing demand for their services ( Lipsky, 2010 ).…”
Section: Introductionmentioning
confidence: 99%
“…Public health measures introduced to combat the COVID-19 pandemic have impacted millions of people's physical activity, health, and well-being [8]. The nurses are the most prominent health professionals at the front line of the health care system's response to the pandemic [9]. Their physical proximity to patients exposes them directly to the virus and increases their risk of disease transmission [10] [11].…”
Section: Introductionmentioning
confidence: 99%