Abstract:El presente trabajo, trabajo de tipo exploratorio, expone un diagnóstico sobre la utilización de las tecnologías de información y comunicación (TIC´S) en 175 empresas turísticas de la ciudad de Guanajuato. Dentro de los principales resultados se pudo encontrar que la gran mayoría de las empresas incluye al menos una TIC para el desarrollo de sus actividades diarias. Dentro de las tareas más recurrentes en las cuales se encuentran dichas tecnologías son: comercialización, administración y servicio al cliente. L… Show more
“…The 2021 survey of entrepreneurs (described in materials and methods section) found that business marketing is mainly digitalized, which concurs with previous sector studies (Mejía, 2015). Sales strategies use on-line web pages, Google Maps and search engines, Trip Advisor, Facebook, Instagram, and WhatsApp, while hotels use on-line travel agents (refer to networks, clusters and technology in the introduction)…”
The article discusses World Heritage Site Guanajuato, Mexico, a mature destination which suffers sustainability issues concerning water provision, traffic congestion, and refuse collection, the result of chaotic urban growth. Stagnating visitor numbers indicates ageing social infrastructure, dated tourism products, and reputational damage of public insecurity. The research objective is to improve municipal planning by using a resilience framework from the tourism ecology literature to encourage sustainable development. It integrates the results of a 2021 survey of local tourism business opinion and finds Guanajuato’s multi-business owners are innovative in crisis, reacting to covid-19 with changes to their products and services. Federal and State government hardly responded. It should widen membership of the municipal Tourist Board and incorporate project evaluators within the local Planning Office to apply a resilience model to address environmental, infrastructural, and tourism challenges.
“…The 2021 survey of entrepreneurs (described in materials and methods section) found that business marketing is mainly digitalized, which concurs with previous sector studies (Mejía, 2015). Sales strategies use on-line web pages, Google Maps and search engines, Trip Advisor, Facebook, Instagram, and WhatsApp, while hotels use on-line travel agents (refer to networks, clusters and technology in the introduction)…”
The article discusses World Heritage Site Guanajuato, Mexico, a mature destination which suffers sustainability issues concerning water provision, traffic congestion, and refuse collection, the result of chaotic urban growth. Stagnating visitor numbers indicates ageing social infrastructure, dated tourism products, and reputational damage of public insecurity. The research objective is to improve municipal planning by using a resilience framework from the tourism ecology literature to encourage sustainable development. It integrates the results of a 2021 survey of local tourism business opinion and finds Guanajuato’s multi-business owners are innovative in crisis, reacting to covid-19 with changes to their products and services. Federal and State government hardly responded. It should widen membership of the municipal Tourist Board and incorporate project evaluators within the local Planning Office to apply a resilience model to address environmental, infrastructural, and tourism challenges.
En el presente trabajo se lleva a cabo una investigación de campo en el sector de restaurantes geográficamente localizados en la ciudad de Valencia (España) con la finalidad de obtener un panorama más específico sobre la situación actual de este tipo de negocios desde el punto de vista de los propietarios o responsables que gestionan los restaurantes. A través de entrevistas semiestructuradas y el tratamiento de datos con la metodología de la teoría fundamentada se han obtenido resultados, entre otros, sobre la situación del sector y la competencia, la calidad del servicio al cliente, la formación y capacitación de los trabajadores en la restauración, la situación laboral de la mujer en estos negocios y el uso de las nuevas tecnologías.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.