Notice of Retraction: A Framework of Collaborative Application in CRM

Ke, Qing; Li, Gang

doi:10.1109/ieec.2009.79

Cited by 1 publication

(1 citation statement)

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“…2007). Many studies in the field of E-Business have been conducted, such as Ke and Li (2009) conducting collaborative research as one of the application areas of CRM for successful collaborative applications in CRM, people collaboration, information collaboration, and process collaboration, and then introducing the framework. CRM collaboration apps Yu et al (2009) suggested a novel approach that allows proprietary data and internet data from small and medium enterprises (SMEs) to be smoothly integrated in CRM.…”

Section: Introductionmentioning

confidence: 99%

CRM-Based E-Business Design (Customer Relationship Management) Case Study : Shoe Washing Service Company S-Neat-Kers

Ayuninggati¹,

Lutfiani²,

Millah³

2021

IJCITSM

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S-Neat-Kers is a shoe-washing service firm with troubles. S-Neat-Kers is a freshly created SME with problems. The issue at hand is how to acquire new potential clients while still retaining old ones. It is hoped that by creating an e-Business system based on CRM, the company's challenges would be solved. It begins with an analysis based on the CRM phase, followed by the design and development of e-Business applications utilising UML tools. The system is implemented when the application's design and development are completed. Based on the implementation findings, an implementation study was conducted to assess the design's applicability for the company's challenges. As a result, it can be inferred that the application's capabilities can assist businesses in gaining new consumers and increasing sales, as well as processing customer data that can be utilised to retain existing customers, thanks to data that is now held by the business.

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Section: Introductionmentioning

confidence: 99%