“…While these findings are consistent with recent research that has emphasised the heterogeneous nature of older adult groups with respect to technological knowledge (Baker, Waycott, Pedell, Hoang, & Ozanne, 2016;Hill, Betts, & Gardner, 2015;Vines, Pritchard, Wright, Olivier, & Brittain, 2015;Waycott et al, 2016), we were none-the-less faced with the challenge of how best to engage with such a diverse group on technical matters relating to the workshops. In this section, we first discuss some of the techniques, derived from action research principals that we used to build a strong group culture within the Technology Explorer groups.…”