No Room at the Inn? Disability Access in the New Sharing Economy

Ameri, Mason; Rogers, Sean Edmund; Schur, Lisa; Kruse, Douglas

doi:10.5465/amd.2018.0054

Cited by 28 publications

(26 citation statements)

References 15 publications

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“…Our review shows that, contrary to the notion that reviews merely reward merit, ample evidence reveals systemic biases in the reviews, which in turn distort the predictive value of the reviews. Specifically, people with non-White names (Edelman et al, 2017; Simonovits et al, 2018) and other minorities (Ameri, Rogers, Schur, & Kruse, 2020) have to pay a price premium to be trusted in the sharing economy. Moreover, even after establishing a transaction, the review systems can produce biases in reviews, such as participants trying to game the system by pressuring their counterparts into inflated ratings (Dellarocas, 2010; Luca, 2017) and the extent to which ratings influence search results (EU Commission, 2017).…”

Section: Discussionmentioning

confidence: 99%

The Consequences of Participating in the Sharing Economy: A Transparency-Based Sharing Framework

Köbis

Soraperra

Shalvi

2020

Journal of Management

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The sharing economy is estimated to add hundreds of billions of dollars to the global economy and is rapidly growing. However, trust-based commercial sharing—the participation in for-profit peer-to-peer sharing-economy activity—has negative as well as positive consequences for both the interacting parties and uninvolved third parties. To share responsibly, one needs to be aware of the various consequences of sharing. We provide a comprehensive, preregistered, systematic literature review of the consequences of trust-based commercial sharing, identifying 93 empirical papers spanning regions, sectors, and scientific disciplines. Via in-depth coding of the empirical work, we provide an authoritative overview of the economic, social, and psychological consequences of trust-based commercial sharing for involved parties, including service providers, users, and third parties. Based on the aggregate insights, we identify the common denominators for the positive and negative consequences. Whereas a well-functioning infrastructure of payment, insurance, and communication enables the positive consequences, ambiguity about rules, roles, and regulations causes non-negligible negative consequences. To overcome these negative consequences and promote more responsible forms of sharing, we propose the transparency-based sharing framework. Based on the framework, we outline an agenda for future research and discuss emerging managerial implications that arise when trying to increase transparency without jeopardizing the potential of trust-based commercial sharing.

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Section: Discussionmentioning

confidence: 99%

The Consequences of Participating in the Sharing Economy: A Transparency-Based Sharing Framework

Köbis

Soraperra

Shalvi

2020

Journal of Management

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“…Our definition is broader than in the past and it includes platforms that some might exclude from the sharing economy (e.g., Expedia, Hotels.com, crowdsourced delivery platforms such as DoorDash, Postmates, Grubhub and Uber Eats, or software and usability testing such as Applause). To be fair, our expansive view of the sharing economy was either anticipated or hinted at by the burgeoning literature (e.g., Ameri et al, 2020; Gerwe and Silva, 2020; Köbis et al, 2021; Pan Fang et al, 2021; Ta et al, 2018).…”

Section: What Is the Sharing Economy?mentioning

confidence: 98%

The Distinctive Domain of the Sharing Economy: Definitions, Value Creation, and Implications for Research

Markman

Lieberman

Leiblein

et al. 2021

J Management Studies

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The objective of this special issue is to expand our understanding of the sharing economy. To this end, we consider how the sharing economy can be demarcated and provide a definition that distinguishes the sharing economy from other forms of economic organization and resource orchestration. Specifically, the sharing economy entails multisided platforms that facilitate user access to – rather than ownership of – assets that are rivalrous in their use, and that are not owned by said platforms. Using this definition, we identify and show how the sharing economy creates and distributes economic value among participants and we summarize the six articles in the special issue. All in all, this introduction and the six studies clarify how the sharing economy and its three main constituencies – sharing platforms, asset providers, and users – reduce commercial friction by increasing trust, facilitating interaction, easing resource access and orchestration, and maximizing ecosystem‐wide value.

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“…There is also experimental evidence of ableism in STRs in the U.S. In a correspondence audit of Airbnb in 2016, hosts were between 18 and 67 percent less likely to pre-approve requests from applicants indicating they needed accommodations for a disability than from paired control applicants (Ameri et al 2019). Levels of discrimination varied by the disability indicated and accommodations requested, but they were robust to the onset of non-discrimination policies and consistent across housing unit characteristics.…”

Section: Short-term Rentalsmentioning

confidence: 99%

“…Although housing audits originally focused on examining differences by race as a means of investigating the effectiveness of the Civil Rights Act of 1968, researchers have expanded housing audits to examine discrimination on the basis of gender (Ewens, Tomlin, and Wang 2014;Hogan and Berry 2011), sexual orientation (Ahmed and Hammarstedt 2008;Murchie and Pang 2018;Schwegman 2019), parenthood (Galster and Constantine 1991), disability (Ameri et al 2019;Turner et al 2005), criminal record (Evans, Blount-Hill, and Cubellis 2019), and immigrant generational status (Gaddis and Ghoshal 2020b), among other characteristics.…”

Section: Introductionmentioning

confidence: 99%

Audit Studies of Housing in the United States: Established, Emerging, and Future Research

Gaddis

DiRago

2021

SSRN Journal

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Since the 1960s, social scientists, fair housing agencies, and the federal government have conducted hundreds of in-person and correspondence housing audits. Researchers use these covert experiments to make strong causal claims about difficult-to-detect behavior, such as racial, gender, and other types of discrimination. These studies have consistently uncovered discrimination in multiple stages and contexts of the housing exchange process. The housing audit literature is broad and robust, and a number of in-depth reviews already exist. In this chapter, we build on those reviews by focusing attention on emerging areas of inquiry and suggest new avenues of research pursuits. We begin by briefly reviewing the long history of housing audits including in-person HUD audits and correspondence audits of home sales and housing rentals. Next, we discuss three emerging areas of housing audit research -housing choice vouchers, short-term rentals, and roommate searches -and highlight important findings, new innovations, and areas of weakness. Finally, we conclude with a discussion about future directions of housing audits including using experiments to test for ways to reduce discrimination, using additional data to examine the mechanisms of housing discrimination, and designing modified audits to explore discrimination in other stages of housing exchange.

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No Room at the Inn? Disability Access in the New Sharing Economy

Cited by 28 publications

References 15 publications

The Consequences of Participating in the Sharing Economy: A Transparency-Based Sharing Framework

The Consequences of Participating in the Sharing Economy: A Transparency-Based Sharing Framework

The Distinctive Domain of the Sharing Economy: Definitions, Value Creation, and Implications for Research

Audit Studies of Housing in the United States: Established, Emerging, and Future Research

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