Nine Challenges for e-Government Action Researchers

Berger, Jesper Bull; Rose, Jeremy

doi:10.4018/ijegr.2015070104

Cited by 11 publications

(8 citation statements)

References 49 publications

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“…• This research uses Action Research (AR) which helps the researchers to solve a real BTP problem and also stores the gained knowledge and experience of solving the problem; this is known as the knowledge item (Berger & Rose, 2015). • Empirical validity checks if the research work is acceptable as a contribution to existing scientific knowledge.…”

Section: Empirical Engineering Research Modelmentioning

confidence: 99%

The Business Transformation Framework and Enterprise Architecture Framework for Managers in Business Innovation

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2021

International Journal of Service Science, Management, Engineering, and Technology

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This journal article proposes a cross-business domain applied holistic mathematical model (AHMM) that is the result of a lifetime long research on business transformations, applied mathematics, software modelling, business engineering, financial analysis, and global enterprise architecture. This ultimate research is based on an authentic and proprietary mixed research method that is supported by an underlining mainly qualitative holistic reasoning model module. The proposed AHMM formalism attempts to mimic some functions of the human brain, which uses empirical processes that are mainly based on the beam-search, like heuristic decision-making process. The AHMM can be used to implement a decision-making system or an expert system that can integrate in the enterprise's business, information and communication technology environments. The AHMM uses a behaviour driven development environment or a natural language environment that can be easily adopted by the project's development teams. The AHMM offers a high level implementation environment that can be used by any team member without any prior computer sciences qualification. The AHMM can be used also to model enterprise architecture (EA) blueprints, business transformation projects, or knowledge management systems; it is supported by many real-life cases of various business domains. The uniqueness of this research is that the AHMM promotes a holistic unbundling process, the alignment of various EA standards and transformation strategies to support business transformation projects.

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Section: Empirical Engineering Research Modelmentioning

confidence: 99%

The Business Transformation Framework and Enterprise Architecture Framework for Managers in Business Innovation

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2021

International Journal of Service Science, Management, Engineering, and Technology

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“…Pelayanan publik prima yang berbasis teknologi informasi dan komunikasi, atau yang lebih kita kenal dengan istilah E-Government. E-Government merupakan suatu bidang terapan, mencakup banyak bidang dengan implikasi praktis langsung, seperti implementasi sistem teknologi informasi, realisasi manfaat, keamanan informasi, kesenjangan digital, akuntabilitas, interoperabilitas [2]. E-Government memiliki tiga dimensi, diantaranya dimensi demokratik, dimensi pelayanan dan dimensi administratif sedangkan hubungan pemangku kepentingan dapat dikelompokan menjadi empat jenis diantaranya G2C (Government to Citizen) merupakan suatu pelayanan pemerintah untuk warga, G2E (Government to Employee) suatu pelayanan pemerintah kepada karyawan, G2B (Government to Business) peran pemerintah untuk kepentingan bisnis, dan G2G (Government to Government) peran pemerintah untuk pemerintah [3].…”

Section: Pendahuluanunclassified

Pemodelan Sistem Informasi Layanan Masyarakat (Silam) Pada Kantor Desa Untuk Meningkatkan Pelayanan

Pratama

Hendini

2019

klik

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Tendance is a supporting aspect to provide satisfaction for the society. The issue of tendance is less than optimal and it makes the agency image unfavorable. It is sometimes not from the problems of agencies, but the problem is increasing of population. Regarding this matter, the government should be able to take advantage of current technology facilities to provide a service to be more optimal. For example the use of computer media to store the population data in computerized, without having to use media archives offline. Not only the use of computer media, but also can apply an information technology system as known as e-government. Regarding this the authors try to create and develop web-based applications to improve service to the society to optimize the performance of government agencies. The flow of the system process uses UML (Unified Modeling Language) for the modeling process and the creation of applications that are described in the form of diagrams. In general the results made from this application are for making letters such as making domicile letters, business licenses, marriage delivery letters, death certificates, and crowd permits.Keywords: Country Office Tendance, E-Goverment, UMLPelayanan merupakan suatu aspek pendukung untuk memberikan kepuasan bagi masyarakat. Isu yang terkadang mengenai pelayanan yang kurang optimal menjadikan citra instansi menjadi kurang baik. Hal tersebut terkadang bukan dari permasalahan instansi, akan tetapi timbul akibat semakin ramainya penduduk disuatu tempat sehingga data kependudukan menjadi banyak. Mengenai hal tersebut, pemerintah semestinya dapat memanfaatkan fasilitas teknologi saat ini untuk memberikan suatu pelayanan agar lebih optimal. Contohnya penggunaan media komputer untuk menyimpan data penduduk secara terkomputerisasi, tanpa harus menggunakan media arsip secara offline. Tidak hanya sekedar memanfaatkan media komputer, tetapi juga dapat menerapkan suatu system teknologi informasi yang dikenal dengan istilah e-government. Mengenai hal tersebut penulis mencoba membuat dan mengembangkan aplikasi berbasis web untuk meningkatkan pelayanan kepada masyarakat sehingga mengoptimalkan kinerja dari instansi pemerintah. Alur proses sistem menggunakan UML (Unified Modeling Language) untuk proses pemodelan perancangan dan pembuatan aplikasi yang digambarkan dalam bentuk diagram. Secara umum hasil yang dibuat dari aplikasi ini adalah untuk pembuatan surat seperti pembuatan surat domisili, surat izin usaha, surat pengantar nikah, surat kematian, dan surat izin keramaian.Kata kunci: Pelayanan Kantor Desa, E-Goverment, UML

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“…The opportunity to "bridge the gap between theory and practice" (Mathiassen et al, 2009, p. 5;Berger and Rose, 2015), as a part of AR or engaged scholarship (Van de Ven, 2007) and to achieve an interactive approach with knowledge application and discovery ), did thus not occur. The time pressure also made it hard to perform good action research (Rapoport, 1970) in the first project.…”

Section: Challenges and Dilemmas In Action Researchmentioning

confidence: 99%

“…; Mathiassen and Nielsen, 2008;Weick, 2001) " [...] is not contributing in intended ways to either science or practice" (Van de Ven 2007, p. 2). The approach is considered to be demanding and challenging for researchers practicing it in general (Rapoport, 1970) in the IS area (Simonsen, 2009) and also in the public sector IS (e-government area) (Berger and Rose, 2015). These aspects of AR in practice represent dilemmas that we need to handle to be successful action researchers.…”

Section: Introductionmentioning

confidence: 99%

Action in action research

Melin

Axelsson

2016

JSIT

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Structured abstract PurposeThe main ambition with action research is being able to solve organisational problems through intervention and to contribute to scientific knowledge. The main emphasis has so far been on the "research part". Here we focus on the "action part" of action research in order to generate rigorous research, to solve local problems and to deal with evident dilemmas in action research. The purpose of the article is to elaborate on the concept of action by addressing actions and roles in the practice of action research, illustrated by dilemmas in an action research project on information systems development in public sector. Design/methodology/approachThis is a qualitative case study. The empirical illustrations of this article originate from an action research project that focused the two e-service development initiatives analysed below. The analysis is structured using key aspects and phases proposed by Avison et al. (2001). As a result of the analysis the concept of action is elaborated. The action elements action, actor, motive, space, and time are analysed together with different roles. This goes beyond the existing action research literature. FindingsThe conclusions show that there is a need to understand actions and roles within action research projects -not separating action from research. Research is also seen as action. The practice of action research is also discussed as context bounded interactive social action: action research as a recurrent, interactive, and dynamic activity. It is also identified that the understanding of roles, actions and interaction can help us to handle dilemmas in action research. Research limitations/implicationsWe contribute to the body of knowledge concerning action research in the information systems research field and in general by exploring the need to study the concept of action (e.g. situations and elements), to be explicit concerning the different phases, roles and responsibilities and management of different dilemmas in action research. The inter-organizational development character in this study adds an extra dimension into the practice of actions research only partially highlighted. This one limitation. Another limitation is focus on public agencies. However, this is not critical for the results on action elements and the AR dilemmas that are studied. Practical implicationsThe understanding of roles, actions and interaction can solve the dilemmas and challenges linked to the practice of action research in the information systems field, but such understanding can help us to discover and handle dilemmas in action research.1 This article is a rewritten and significantly expanded version of a former conference paper: Melin, U., Axelsson, K. (2007) Originality/valueThe originality in this research is an illustration of and a perspective on action research as a context bounded interactive social action: action research as a recurrent, interactive, and dynamic activity. The value is that this knowledge can help us to handle dilemmas in action research.

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Nine Challenges for e-Government Action Researchers

Cited by 11 publications

References 49 publications

The Business Transformation Framework and Enterprise Architecture Framework for Managers in Business Innovation

The Business Transformation Framework and Enterprise Architecture Framework for Managers in Business Innovation

Pemodelan Sistem Informasi Layanan Masyarakat (Silam) Pada Kantor Desa Untuk Meningkatkan Pelayanan

Action in action research

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