NHS Direct Online: its users and their concerns

Nicholas, D.; Huntington, Paul; Williams, Peter; Jordan, M.

doi:10.1177/016555102320387462

Cited by 7 publications

(12 citation statements)

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“…Perhaps this may be explained by the fact that these categories of scientists are commonly involved in postgraduate research and therefore make more use of modern ICT to search for relevant and current research literature for their theses/dissertations. Dulle et al (2002) and Nicholas et al (2002) have postulated that use of ICT infrastructures in scientific research depends to a larger extent on access and the degree of availability of such infrastructures. It was therefore pertinent to ask the respondents which of the globalization tools they have ease of access to and frequently use in their scientific research.…”

Section: Impact Of Globalization By Professional Ranks Of the Respondentsmentioning

confidence: 99%

Globalization

Ani

Biao

2005

Journal of Librarianship and Information Science

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The results of the study show that ease of scientific communication, an increased access to current scientific books/journals and improvements in the quality of research were considered the main effects of globalization on scientific research in Nigeria. The findings of the study also show that the major factors considered to impede globalization of science in the country were frequent power cuts, a poor maintenance culture of ICT infrastructures/ facilities, and an inadequate knowledge/awareness of the potential and capabilities of ICT by Nigerian scientists. Relevant recommendations based on these findings are made.

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Section: Impact Of Globalization By Professional Ranks Of the Respondentsmentioning

confidence: 99%

Globalization

Ani

Biao

2005

Journal of Librarianship and Information Science

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“…In the United Kingdom various department of Health initiatives (Williams et al, 2002a) which have promoted the central significance of information for patients, as they seek to ensure that decisions about care are patient focused and reflect the needs and wishes of those receiving healthcare. The NHS-Direct initiative incorporates a range of information services, including a web site (Nicholas et al, 2002a), a telephone hotlines (Munro et al, 1999), touch-screen kiosks (Nicholas et al, 2000(Nicholas et al, , 2001a and pilot digital interactive television services (Gunter et al, 2001). Work in this area suggests a number of lessons that might be translated to e-government kiosk strategies:…”

Section: Previous Research On Kiosk Applications and Practicementioning

confidence: 99%

“…(2) The demographic profile of users. Various studies have examined the gender distribution of web site or kiosk users, with differing outcomes, but in general at least 50% of users are women [10]. Another interesting demographic is age.…”

Section: Previous Research On Kiosk Applications and Practicementioning

confidence: 99%

Challenges in the Delivery of E-Government through Kiosks

Slack

Rowley

2004

Journal of Information Science

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Kiosks are increasingly being heralded as a technology through which governments, government departments and local authorities or municipalities can engage with citizens. In particular, they have attractions in their potential to bridge the digital divide. There is some evidence to suggest that the citizen uptake of kiosks and indeed other channels for e-government, such as web sites, is slow, although studies on the use of kiosks for health information provision offer some interesting perspectives on user behaviour with kiosk technology. This article argues that the delivery of e-government through kiosks presents a number of strategic challenges, which will need to be negotiated over the next few years in order that kiosk applications are successful in enhancing accessibility to and engagement with egovernment. The article suggests that this involves consideration of: the applications to be delivered through a kiosk; one stop shop service and knowledge architectures; mechanisms for citizen identification; and, the integration of kiosks within the total interface between public bodies and their communities. The article concludes by outlining development and research agendas in each of these areas.

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“…These categories were then subdivided into more specific groups. In an evaluation of the NHS Direct Online website (http://www.nhsdirect.nhs.uk) Nicholas et al [10] identified four broad areas of content directly related to the main reasons that people visited the site:…”

Section: Content Organization and The Ontologymentioning

confidence: 99%

“…There have been evaluations of the usability of digital libraries and health information websites. Nicholas et al [10] evaluated the NHS Direct Online site using questionnaires. The aim was to obtain feedback from users about the site so that future development could be based around their needs.…”

Section: Related Workmentioning

confidence: 99%

Evaluating the Changes in Knowledge and Attitudes of Digital Library Users

Madle

Kostkova

Mani-Saada

et al. 2003

Research and Advanced Technology for Digital Libraries

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Medical digital libraries are essentially life-critical applications providing timely access for professionals and the public to current medical knowledge and practice. This paper presents a new methodology for evaluating the impact of the knowledge within a medical digital library on users by testing their knowledge improvements and attitude changes. Using pre and post-use questionnaires we tested the impact of a small medical information website acting as an interface to the National electronic Library for Communicable Disease. The changes in user attitudes and the correlation with knowledge improvements observed indicate the potential for this methodology to be applied as a general evaluation technique of digital libraries and the impact of online information on user learning.

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NHS Direct Online: its users and their concerns

Cited by 7 publications

References 0 publications

Globalization

Globalization

Challenges in the Delivery of E-Government through Kiosks

Evaluating the Changes in Knowledge and Attitudes of Digital Library Users

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