New Technologies for Medical Services Quality Assessment in the Digital Economy

Бутова, Татьяна; Mutovin, Sergey I.; Yakovleva, E. B.; Данилина, Е. П.; Kanyukova, Elizaveta

doi:10.5593/sgemsocial2018/1.5/s05.088

Search citation statements

Order By: Relevance

Paper Sections

Select...

Methods and Results1

Citation Types

Supporting

Mentioning

Contrasting

Year Published

2020

Publication Types

Select...

Other1

Relationship

Self Cite0

Independent1

Authors

Journals

Cited by 1 publication

(1 citation statement)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…However, studies have shown that respondents are even less active in surveys online than offline. Identification of the reasons for low consumer involvement in the surveys showed that the factors are: lack of skills in working with Internet technologies, imperfection of methodological support for consumer surveys; behavioural factors [7,9].…”

Section: Methods and Resultsmentioning

confidence: 99%

Challenges of Activating Customers’ Involvement Into Quality Assessment of Medical Services

Бутова¹,

Mutovin²,

Данилина³

et al. 2020

Proceedings of the International Scientific Conference "Far East Con" (ISCFEC 2020)

View full text Add to dashboard Cite

The growing dissatisfaction of the population with the quality of medical services becomes an obstacle to the sustainable development of the territories and results in the population's disapproval of the actions of the authorities. The increasing dissatisfaction with the quality of medical services is accompanied by decreasing effectiveness of ongoing quality assessment due to the low activity of patients in the process of independent evaluation. One of the ways to solve the problem is to stimulate the involvement of consumers in the process of assessing the quality of medical services, so that the results can be used by healthcare institutions and authorities in decision-making on improvement of the quality and safety of medical organizations.

show abstract

Section: Methods and Resultsmentioning

confidence: 99%