New perspectives on productivity in hotels: some advances and new directions

Baker, Michael; Riley, Michael

doi:10.1016/0278-4319(94)90068-x

Cited by 119 publications

(67 citation statements)

References 3 publications

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“…Market imperfections are usually considered important in explaining differences between physical and financial productivity (Reynolds et al 2005) in the generic literature, as are differences between new entrants and existing firms, but neither explanation would apply in a clear and consistent way across departments within a single firm. The differences between departments reinforce Brown and Dev's (2000) conclusion that firm or even establishment-level estimates of hotel productivity, can conceal major differences in departmental performances (Baker and Riley 1994).…”

Section: Findings and Discussionmentioning

confidence: 54%

“…This is a recurring theme in the general literature on productivity (Bloom and van Reenen 2010;Faggio, Salvanes, and van Reenen 2007), stemming from concerns about the limitations of findings derived from aggregated metrics (Reynolds et al 2005), due to aggregation bias or loss of variation (Higon et al 2010). Research on hotels similarly found that aggregated productivity metrics obscured the performances of different departments (Brown and Dev 2000), which conceivably can operate in contrasting directions (Baker and Riley 1994), not least because there tend to be important differences in operating conditions at this scale. There are also strong temporal variations in demand for hotel services, often posing different challenges at departmental level in terms of managing labour inputs.…”

Section: Productivity In the Service Sector: Partial Measures And Hetmentioning

confidence: 99%

“…Li and Prescott (2010) found a positive association between internal numerical flexibility (part time hours) and productivity in the Canadian tourism industry. Other researchers have also sought to incorporate work flexibility into productivity studies (Baker and Riley, 1994;Kappa, Nitschke, and Schappert 1997;Thompson, 1998;Soltani and Wilkinson 2010), but faced severe data constraints. Above all, there remains a significant gap in our understanding of the relationships between the implementation of different forms of work flexibility and productivity or performance in hotels.…”

Section: Flexibility and Migrant Labourmentioning

confidence: 99%

See 2 more Smart Citations

Performance, labour flexibility and migrant workers in hotels: An establishment and departmental level analysis

Yaduma

Williams

Lockwood

et al. 2015

International Journal of Hospitality Management

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Section: Findings and Discussionmentioning

confidence: 54%

Section: Productivity In the Service Sector: Partial Measures And Hetmentioning

confidence: 99%

Section: Flexibility and Migrant Labourmentioning

confidence: 99%

See 1 more Smart Citation

Performance, labour flexibility and migrant workers in hotels: An establishment and departmental level analysis

Yaduma

Williams

Lockwood

et al. 2015

International Journal of Hospitality Management

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“…In the early 90's Baker & Riley (1994) suggest the use of ratios to analyse the TE of the hotels' performance. McMahon & McDowell (1995) study the influence of hotel management in the efficiency.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Effects of the Internet use in the technical efficiency of the tourism sector: a case study of the hinterland regions of Catalonia

Pérez¹,

Pereira²

2017

PASOS

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Abstract:The use and management of new technologies is acknowledged as a key tool in the acquisition of competitive advantages in all the sectors. Particularly in the tourism sector, the use of website may influence the ability of companies to get to new markets. This paper aims at analysing the relation between the use of websites by companies of the tourism sector and its economic results. To tackle this objective, the technical efficiency of the tourism sector in the Pyrenean region of Catalonia is worked out. The paper uses a sample of companies from the SABI Van Dijk database, belonging to the hinterland regions in the North of Catalonia during the period 2011 -2014. The non -parametric Data Envelopment Analysis (DEA), the normality test Kolmogorov -Smirnov and the decision tree segmentation techniques have been used to test the research hypothesis. The main results of the paper show a positive association between the use of new technologies by the companies and their economic outcomes. On the contrary, there is not a positive association between having a website and the technical efficiency of the companies.Keywords: Tourism sector; Internet; Technical efficiency; Webpage.Efectos del uso de Internet en la eficiencia técnica del sector turístico: un estudio de caso de las regiones del interior de Cataluña Resumen: El uso y dominio de las nuevas tecnologías es reconocido como una herramienta clave en la adquisición de ventajas competitivas en todos los sectores. Concretamente en el sector turístico, el uso de páginas web puede influir en la capacidad de las empresas de llegar a nuevos mercados. El objetivo de este trabajo es analizar la relación entre la utilización de herramientas web por las empresas del sector turístico y sus resultados económicos. Con tal motivo, se analiza el nivel de eficiencia del sector hotelero y alojamientos turísticos de la región pirenaica de la Comunidad Autónoma de Cataluña. Para llevar a cabo el estudio, se ha seleccionado una muestra de empresas a partir de la base de datos SABI de Van Dijk, centrada en las divisiones administrativas en el norte de Cataluña para el período 2011--2014. Se ha empleado el método no paramétrico Data Envelopment Analysis (DEA), el test de normalidad Kolmogorov -Smirnov y el método de clasificación de árboles, que permiten predecir el comportamiento de la variable dependiente en base a las variables independientes. Los resultados obtenidos muestran la existencia de una asociación entre la utilización de nuevas tecnologías en las empresas y sus resultados económicos. Por el contrario, no hay asociación positiva entre tener página web y eficiencia técnica.

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“…An overview of efficiency analysis on the restaurant industry can be found in Reynolds (2003). For other applications on efficiency measures at micro level in the tourism field, we refer to Baker and Riley (1994); Bell and Morey (1995); Anderson et al (1999b); Barros (2004);.…”

Section: Introductionmentioning

confidence: 99%

Efficiency and Productivity of Italian Tourist Destinations: A Quantitative Estimation Based on Data Envelopment Analysis and the Malmquist Method

Cracolici

Nijkamp²,

Cuffaro

2007

Advances in Modern Tourism Research

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Standard-Nutzungsbedingungen:Die Dokumente auf EconStor dürfen zu eigenen wissenschaftlichen Zwecken und zum Privatgebrauch gespeichert und kopiert werden.Sie dürfen die Dokumente nicht für öffentliche oder kommerzielle Zwecke vervielfältigen, öffentlich ausstellen, öffentlich zugänglich machen, vertreiben oder anderweitig nutzen.Sofern die Verfasser die Dokumente unter Open-Content-Lizenzen (insbesondere CC-Lizenzen) zur Verfügung gestellt haben sollten, gelten abweichend von diesen Nutzungsbedingungen die in der dort genannten Lizenz gewährten Nutzungsrechte. Terms of use: Documents in

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New perspectives on productivity in hotels: some advances and new directions

Cited by 119 publications

References 3 publications

Performance, labour flexibility and migrant workers in hotels: An establishment and departmental level analysis

Performance, labour flexibility and migrant workers in hotels: An establishment and departmental level analysis

Effects of the Internet use in the technical efficiency of the tourism sector: a case study of the hinterland regions of Catalonia

Efficiency and Productivity of Italian Tourist Destinations: A Quantitative Estimation Based on Data Envelopment Analysis and the Malmquist Method

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