Performance, labour flexibility and migrant workers in hotels: An establishment and departmental level analysis

Yaduma, Natina; Williams, Allan M.; Lockwood, Andrew; Park, Sang Won

doi:10.1016/j.ijhm.2015.07.003

Cited by 19 publications

(13 citation statements)

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“…Multiple national and international studies have reported higher prevalence rates of mental health problems (here defined as significant depression and anxiety symptoms) among migrants compared with native-born populations (Meyer, Decker, Tol, Mar, & Robinson, 2016;Arcury, Estrada, & Quandt, 2010;Familiar, Borges, Orozco, & Medina-Mora, 2011;Park & Rubin, 2012;Qiu et al, 2011). Depression and anxiety symptoms are the most commonly reported mental health problems among migrant workers (Bhugra et al, 2014); however, physical health problems, alcohol and drug problems, low quality of life, work performance issues, absenteeism, and various forms of health risk behaviors are also reported (McCoy, Shehadeh, & Rubens, 2016;Yaduma, Williams, Lockwood, & Park, 2015). Moreover, language barriers, low levels of health literacy, and the legal status of migrants have been found to be major barriers to accessing health care services (Meyer et al, 2016;Arcury et al, 2010;Tangcharoensathien, Thwinb, & Patcharanarumol, 2017;Adhikary, Shephard, Keen &, Teijlingen, 2018), potentially escalating mild symptoms to more severe and intrusive symptoms.…”

Section: Introductionmentioning

confidence: 99%

Mental Health and Related Factors among Migrants from Myanmar in Thailand

Kesornsri

Sitthimongkol

Punpuing

et al. 2019

JPSS

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Purpose: To determine the prevalence of mental health problems in migrant workers from Myanmar in Thailand and to examine the relationship among factors that influence such problems. Lazarus's transactional model of stress and coping was used to frame the study. Design: A cross-sectional design, involving interviews with 445 migrant workers from Myanmar, was used to collect data. Data collection tools included a sociodemographic form, the Interpersonal Support Evaluation List (ISEL-12), the Acculturative Stress Scale (ASS), the Perceived Stress Scale (PSS) and the Hopkins Symptom Check List (HSCL-25). Findings: 11.9% of the participants reported symptoms of depression and/or anxiety. Gender, selfrated physical health, and perceived general stress explained 49.0% of the probable presence of mental health problems and correctly classified 91.9% of cases. The low prevalence of these problems compared to other studies may be related to increased workplace and community stability. Conclusion: The findings may help health care professionals to understand how overall good health and community and workplace environments can support mental health and wellbeing for migrant workers. Health promotion strategies have the potential to be an important future focus for health care professionals who provide services to this population.

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Section: Introductionmentioning

confidence: 99%

Mental Health and Related Factors among Migrants from Myanmar in Thailand

Kesornsri

Sitthimongkol

Punpuing

et al. 2019

JPSS

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“…The first is the utilization of high commitment and/or high performance work systems (HPWS) (Arthur, 1994;Pfeffer, 1994;Sanders et al, 2014) by organizations, whereas the second focuses on the forms of organization that can provide firms with workforce flexibility (Kalleberg, 2001(Kalleberg, , 2003Vela-Jiménez et al, 2014;De Lastra et al, 2014;Natasaputra and Kusumastuti, 2016). Labour flexibility is a very important topic in every organization, but even more so within highly labour-intensive sectors strongly affected by seasonality, as is the case of the hotel industry (Knox and Walsh, 2005;Hoque, 2013;Duncan et al, 2013;Yaduma et al, 2015).…”

Section: Introductionmentioning

confidence: 99%

“…The hotel industry has always shown a special concern for labour flexibility and its repercussions on productivity; although most studies have focused on numerical flexibility and its benefits (Lucas, 1995;Hoque, 2013;Yaduma et al, 2015). Adding the fact that a labour surplus exists in this industry, it comes as no surprise to find that numerical flexibilityalong with the people management approach (Marco-Lajara and Úbeda-García, 2013)have traditionally been the formulas preferred by HR management in this sector.…”

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confidence: 99%

Human resource flexibility and performance in the hotel industry

et al. 2017

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. Design/methodology/approach -The research hypotheses are tested by partial least squares (PLS) with data from a sample of 100 Spanish hotels.Findings -The results confirm a total mediator effect of organizational ambidexterity on the relationship between HR flexibility and performance. However, it was not possible for us to check that such flexibility directly influences performance. This may be due to the fact that human resource flexibility has a gradual effect on the development of organizational ambidexterity.Research limitations/implications -The results of this study contribute to the knowledge on the impact of human resource flexibility on performance. This paper thus stresses the strategic role that human resources play within organizations, insofar as their flexibility makes it possible to develop a highly relevant organizational capability such as ambidexterity. The study's limitations are the analysis technique utilized (it assumes linearity between latent variables) and that the research only explores the hotel industry.Practical implications -Human resource managers need to consider that HR flexibility contributes to developing organizational ambidexterity and the ability to combine the learning of exploration and exploitation affects the firm's performance and, therefore its competitiveness. 2 Originality/value -The results of this study can contribute to broaden the knowledge about the impact of human resource flexibility on performance. In fact, the studies on HR flexibility performed so far have focused on analyzing the role played by that flexibility as a mediator variable between high performance work system (HPWS) and performance. This work goes one step further, trying to examine the extent to which human resource flexibility influences the ability to undertake exploitation and exploration processes at the same time.This paper thus stresses the strategic role that human resources play within organizations, insofar as their flexibility makes it possible to develop a highly relevant organizational capability as is ambidexterity.

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“…While it has been associated with some undesirable outcomes, such as higher employee anxiety and poorer quality of work (e.g., Bates, 2013; O'Connor and Dugan, 2017), evidence for this has largely been anecdotal. A notable exception is the study by Yaduma et al (2015), who found that functional flexibility in departments within hotels was negatively related to departmental financial performance, operationalized as revenue per unit labor cost. Specifically, the more hours spent by employees in interdepartmental transfers, the lower the revenue of the employee's home department.…”

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confidence: 99%

The impact of the use of employee functional flexibility on patient safety

Salvador

Gnanlet

McDermott

2020

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PurposeThe purpose of this study is to examine the effect of the use of unit-level functional flexibility on one particular patient outcome, unit-acquired pressure ulcers, and the potential moderating influences of coworker support and workload.Design/methodology/approachThis study uses an archival approach, examining data from 68 hospital units.FindingsThe results indicate that a unit's higher use of functionally flexible nurses in one-quarter was associated with a higher number of pressure ulcers among the unit's patients the following quarter. This detrimental effect was significantly diminished when coworker support within the unit was high. Unit-level nurse workload did not have any moderating influence.Research limitations/implicationsOne of the scholarly contributions of this study is that it links greater use of functionally flexible employees to a negative patient safety outcome at the unit level. As most of the variables used in the study were archival measures, future research could examine the replicability of these findings using other indicators and measures.Practical implicationsBeyond healthcare settings, the results prompt managers in industries where there has been growing use of functional flexibility (e.g., banking) to think about the associated unintended negative consequences. That said, the results also point to coworker instrumental support as a means by which to mitigate negative outcomes.Originality/valueAlthough functional flexibility has been shown to positively correlate with a number of organizational performance indicators, this is one of the very few studies that has examined its negative consequences, particularly on patient safety.

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Performance, labour flexibility and migrant workers in hotels: An establishment and departmental level analysis

Cited by 19 publications

References 69 publications

Mental Health and Related Factors among Migrants from Myanmar in Thailand

Mental Health and Related Factors among Migrants from Myanmar in Thailand

Human resource flexibility and performance in the hotel industry

The impact of the use of employee functional flexibility on patient safety

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