“…The management of human resources, previously known as personnel management, has been upgraded to the science that studies the staff not as a factor that causes costs, but as an asset in which each company must invest. The administration should provide the necessary resources for the training of staff in the use of new concepts and tools and creates a work environment that encourages employee participation in the process of change (Bell and Burnham, 1989;Schroeder et al, 1989;Burack et al, 1994;Anderson et al, 1995;Flynn et al, 1995;Hamlin et al, 1997;Ahire and O'Shaughnessy, 1998;Daft, 1998;Handfield et al, 1998;Ho et al, 1999;Wilson and Collier, 2000). Top management should also ensure that the necessary resources for the relevant quality training is available (Ahire and O'Shaughnessy, 1998;Anderson et al, 1995;Flynn et al, 1995;Handfield et al, 1998;Ho et al, 1999).…”