Negative workplace behavior and coping strategies among nurses: A cross‐sectional study

Abstract

Negative workplace behavior affecting nurses is an internationally recognized problem. This study examines the types and extent of negative workplace behavior experienced by nurses in non-metropolitan, regional acute care settings and their ways of coping when subject to that behavior. A cross-sectional study was conducted involving 74 nurse participants in four regional hospitals in Australia. The structured questionnaire consisted of four parts: demographic questions, the Negative Acts Questionnaire-Revised, questions on exposure to bullying and/or incivility and policy awareness and use of pathways, and the Ways of Coping Questionnaire. Overall, 34% of participants were exposed to bullying and 49% to incivility over the previous month. The most common type of negative workplace behavior reported was "workrelated bullying," which included exposure to excessive workloads, unrealistic deadlines, and information being withheld. Nurses reported the use of a variety of coping mechanisms, including problem-focused coping strategies and seeking social support.

Helping others not always helps ourselves: the relationship between victim incivility and emergency workers' burnout through work-to-family conflict

“…In doing so, we answer the calls for further research to detect potential mediators of the outcomes of workplace incivility (Yao et al, 2021). Third, we analyse whether social support seeking, which is one of the coping strategies most commonly reported by healthcare providers to deal with negative workplace behaviours (Hawkins et al, 2021), can mitigate the detrimental effects of victim incivility and work-tofamily conflict on emergency workers' well-being. While the protective effect of social support against burnout has been well-documented (Velando-Soriano et al, 2020), mixed results have been revealed with reference to social support seeking.…”

“…Social support seeking, which combines both instrumental and emotional social support, is one of the ways of coping with negative workplace behaviour, including workplace incivility, most commonly reported by healthcare workers (Hawkins et al. , 2021).…”

“…Social support seeking, which combines both instrumental and emotional social support, is one of the ways of coping with negative workplace behaviour, including workplace incivility, most commonly reported by healthcare workers (Hawkins et al, 2021). This coping strategy has been found to be more effective than problem-focused coping for controlling emotions and behaviours to solve issues related to incivility (Kim, 2018).…”

“…Third, we analyse whether social support seeking, which is one of the coping strategies most commonly reported by healthcare providers to deal with negative workplace behaviours (Hawkins et al. , 2021), can mitigate the detrimental effects of victim incivility and work-to-family conflict on emergency workers' well-being.…”

Violencia Laboral Y Su Efecto en Enfermeras a Nivel Hospitalario: Una Revisión Sistemática

“…Negative workplace behavior and coping strategies among nurses: a crosssectional study* (19) Hawkins (21) Molero J., et al 2021 España Analizar la relación entre la inteligencia emocional y el mobbing percibido por las enfermeras y establecer los papeles mediadores de otras variables como el apoyo social y la sensibilidad a la ansiedad.…”