Need for Professionalism and Quality Service of the Tourist Guides in Oman

Alani, Farooq; Khan, Firdouse Rahman; Manuel, Diana F.

doi:10.18510/ijthr.2017.413

Cited by 5 publications

(8 citation statements)

References 7 publications

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“…A major constraint for a tourism establishment in Oman is project funding, and managing the tourism business (Al Harthi, 2017). The Government should provide financial and strategic support to the tourism entrepreneurs to support the tourism industry which can generate new jobs and could uplift economic development (Alani et al, 2017). Omani youth who have innovative ideas need financial support as a successful tourism entrepreneur would be able to provide employment opportunities to many more (Sokhalingam, Manimekalai, & Sudhahar, 2013).…”

Section: Financial Constraintsmentioning

confidence: 99%

“…Nondiscrimination of gender, physical working conditions and promotional opportunities encourage people to venture into the tourism sector whereas high risks of accidents in Oman, non-tourism spouse preferences, and traditional values of Oman discouraged them (Khan & Krishnamurthy, 2016). The tourist guide profession is not considered as a prestigious profession in the society of Oman but (Alani et al, 2017) and suggested for implementing specialized courses by the government in relates to tourism. The tourism sector in Oman is suffering due to factors such as strict policies, financial performance, and lack of support from the government of Oman (Stanković & Đukić, 2009).…”

Section: Challenges Faced By Omani Tourism Entrepreneursmentioning

confidence: 99%

“…The entrepreneurs in the field of tourism are highly encouraged. Oman is paying more attention to tourism entrepreneurship (Alani, Khan, & Manuel, 2017). In 2013, 100,894,00 jobs were provided in the tourism industry, and globally it is estimated that to grow to 3.5% of total employment i.e.…”

Section: Introductionmentioning

confidence: 99%

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Examining Challenging Factors of Tourism Entrepreneurship in Oman using PLS-SEM

Badi

Khan

2020

Int. j. res. entrep. bus. stud.

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Purpose of the study: The objectives of the study were to critically examine the challenges faced by entrepreneurs in tourism business in establishing their businesses in Oman; to critically analyze whether the entrepreneurs in the tourism business are motivated to establish tourism business in Oman and to critically analyze the prospects for entrepreneurs to venture into the tourism sector in Oman. Design/Methodology: The data was collected through a well-defined questionnaire through which 241 tourism entrepreneurs from Oman, including unemployed youth who were interested in tourism were selected, on a random sampling basis. Structural Equation Modelling through Smart PLS was used to analyze the data. Findings: The results of the research show that the initial capital, working capital, and good location are the essential factors required to establish a tourism business in Oman. It was confirmed that the prevailing rules and regulations are strict and rigid to start a tourism business in Oman and it takes lots of time to start the operation of tourism businesses; seeking labor clearance procedure is NOT simple for tourism. Cultural values and physical working conditions do not encourage tourism-related businesses and non-preference of spouse from the tourism sector is another major constraint for Omanis in taking up tourism businesses. Implications: It was suggested that the Government should provide strategic support to the tourism-related entrepreneurs; the Government should provide financial guidance to encourage tourism entrepreneurs irrespective of their ages. Governmental licensing authorities and all licenses to set up tourism businesses need to be obtained in one place. The Government should invest in superstructure projects to enhance the scope of tourism. Training must be provided by the Government to enhance the tourism business in Oman. Originality: This is the study of its kind and no research was carried out ever before to study solely the challenges of tourism entrepreneurship in Oman.

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Section: Financial Constraintsmentioning

confidence: 99%

Section: Challenges Faced By Omani Tourism Entrepreneursmentioning

confidence: 99%

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Examining Challenging Factors of Tourism Entrepreneurship in Oman using PLS-SEM

Badi

Khan

2020

Int. j. res. entrep. bus. stud.

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“…Interpretation is one of the successful indirect management tools that help managers to activate the principles of sustainable tourism at the archaeological sites (McDonnell, 2001;Poudel & Nyaupane, 2013). In this regard, Interpretation can be divided into two groups: guided and non-guided interpretation (Ababneh, 2017;Alani et al, 2017;Alazaizeh et al, 2019). Guided interpretation is providing the information to the visitors through face-to-face interaction and direct personal communication with a tour guide (McDonnell, 2001;Reisinger & Steiner, 2006), while nonguided interpretation is depending on transfer the information by publications and signs without intervention the tour guide (Rabotic, 2008;Poudel & Nyaupane, 2013).…”

Section: Introductionmentioning

confidence: 99%

The Role of Tour Guide Performance in Creating Responsible Tourist Behavior: An Empirical Study: Archaeological Sites in Alexandria

Orabi¹,

Fadel²

2020

International Journal of Heritage, Tourism and Hospitality

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In spite of, Alexandria has many tourist attractions, but its archaeological sites are seen as most attracting many tourists. In consideration of the growth of mass tourism at archaeological sites, tourists' behavior and their numbers may have many possible harmful effects such as noise, overcrowding and pollution. Although, there are many factors that can affect tourists' behavior in the destination, but this research has interested to study the relationship between tour guide performance and responsible tourist behavior at archaeological sites by analyzing the impact of intermediate factors like tourist satisfaction and experience. This research has been based on a descriptive survey method through distributing a set of questionnaires from 21 November 2019 until mid-December 2019 at certain archaeological sites in Alexandria. The structural model was tested on a sample of 334 tourists who have visited these sites. This study was based on confirmatory factor analysis (CFA) to evaluate and check the reliability and validity of the current conceptual model and path analysis to test the mediation effects of tourism experience and satisfaction. Finally, the Structural equation modeling (SEM) has shown the effective role of tour guide performance, tourism experience and tourism satisfaction in directing tourists' behavior towards responsible behavior.

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“…Professionalism in tour guiding is essential and has brought attention to many researchers (Alani & Khan, 2017;Ap & Wong, 2001;Lai, 2014;Mak et al, 2011;Prakash & Chowdhary, 2010;. Lai (2014) argued that professionalism affects service quality and tourist satisfaction.…”

Section: Professionalism In Tour Guidingmentioning

confidence: 99%

Design and implementation of tour guide portal for enhancing tourism in Tanzania

Shidende¹

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Tour guides contribute significantly to the enjoyment and satisfaction of tourist thereby promoting tourism worldwide. Unfortunately, in many developing countries, it has been problematic to locate a suitable tour guide for particular tourism or wildlife activities. Although in Tanzania, there are various efforts to ensuring tour guides are professional; however, there is no baseline information about tour guides that can help plan and promote tourism through a tour guide. Moreover, the registration process for tour guides are unnecessarily cyclical, costly and time-consuming. This study, therefore, seeks to design and implement a Tour Guide Portal that will facilitate access to tour guide information for the promotion of the tourism sector in Tanzania. The study employed qualitative and quantitative methods and has found that User Generated Contents through learning library, discussion forums and reviewing and rating tour guides, can enhance the tour guide profession. In this work, we used agile methodology through extreme programming to develop a tour guide portal. Further, we used real participants to execute task scenarios in combination with think-aloud protocol and system usability scale to evaluate the usability of tour guide portal. This evaluation has found that the tour guide portal is usable and suitable for tour guide management in Tanzania. Additionally, this study employed a lean canvas to create a business model that will determine the operationalisation of tour guide portal in Tanzania. The findings of this study imply that tour guide portal is a massive step towards promoting the tour guide profession in Tanzania. It will avail the tour guide statistics to the government, assist tourism stakeholders locating the right tour guide for a particular activity and consequently enhance tourism in Tanzania.

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Need for Professionalism and Quality Service of the Tourist Guides in Oman

Cited by 5 publications

References 7 publications

Examining Challenging Factors of Tourism Entrepreneurship in Oman using PLS-SEM

Examining Challenging Factors of Tourism Entrepreneurship in Oman using PLS-SEM

The Role of Tour Guide Performance in Creating Responsible Tourist Behavior: An Empirical Study: Archaeological Sites in Alexandria

Design and implementation of tour guide portal for enhancing tourism in Tanzania

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