Necessity Is the Mother of Implementation: Patient Satisfaction with Telemedicine for Palliative Care During the COVID-19 Pandemic

Baksh, Adrienne; Martin, Aira; Pacheco, Soraira

doi:10.1016/j.jpainsymman.2022.02.037

Cited by 1 publication

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“…Another study explains that the presence of telemedicine can increase patient satisfaction. According to Baksh et al (2022), all the patients studied were satisfied with the services provided by telemedicine Nadesul (2010), and the majority of patients preferred the combination model between telemedicine and in-person visits. The use of telemedicine is related to patient satisfaction, where patient satisfaction is very important for clinical outcomes and is related to costs, and plays an important role in the sustainability of health care.…”

Section: The Relationship Between Telemedicine and Patient Satisfactionmentioning

confidence: 99%

Telemedicine health service innovation and patient satisfaction in West Java

Danarahmanto¹,

Pratami²,

Rohimi³

et al. 2022

ijhs

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This study aims to analyze the relationship of telemedicine innovation with inpatient satisfaction, using health care facilities in Bandung, West Java. This study uses a qualitative approach by using triangulation, so it involves three respondents, namely patients using telemedicine, prospective patients using telemedicine, and doctors in health care facilities, with a total of 9 informants. Data were collected utilizing semi-structured interviews. The results revealed that in previous studies clinical atmosphere, quality, cost, and communication were frequently used to assess patient satisfaction. Therefore, this study shows from another perspective and provides a lot of evidence with a high level of security, speed, up-to-date, credibility, and ease of processing are important factors that can also promote patient satisfaction. The novelty was obtained by analyzing patient satisfaction in dental and oral health facilities in Indonesia as a unit of research analysis that had never been done in previous studies.

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Section: The Relationship Between Telemedicine and Patient Satisfactionmentioning

confidence: 99%