1997
DOI: 10.1145/267505.267508
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Navigation in Web applications

Abstract: Web users frequently get lost because applications have a model of navigation that is different from what they are used to. These differences cause confusion. To overcome the problem, designers have to adapt familiar design rules to the Web. This paper discusses some of these problems and how to avoid them in designing Web applications and Web sites. It is based on observations during usability testing, design, and writing projects. The focus is on applications, with which users perform actions, rather than in… Show more

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Cited by 21 publications
(13 citation statements)
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“…Inconsistent navigation in a web site confuses users and may lead them to think they have entered another web site (Shubin and Meehan, 1997). This was confirmed by comments from most participants and illustrated in a statement by this participant explaining how inconsistent navigation causes frustration, '…because when you open up any page, you know where everything is…either on the left, top, or right hand side of the page.…”
Section: Findings and Discussionmentioning
confidence: 80%
“…Inconsistent navigation in a web site confuses users and may lead them to think they have entered another web site (Shubin and Meehan, 1997). This was confirmed by comments from most participants and illustrated in a statement by this participant explaining how inconsistent navigation causes frustration, '…because when you open up any page, you know where everything is…either on the left, top, or right hand side of the page.…”
Section: Findings and Discussionmentioning
confidence: 80%
“…As the time delay increases, users may find the content less interesting (Ramsay, Barbesi, & Preece, 1998) and of a lower quality G^ci^O ' Sears, & Borella, 2000). Along time delay can make it harder for users to remember what they were doing and the related context in which they had made the request (Shubin & Meehan, 1997). In addition.…”
Section: Time Delaysmentioning
confidence: 99%
“…Therefore, users under cognitive overhead need context information to identify the location and to understand current task flows at any time in any place within hyperspace. Context information is especially important for Web systems, because delays inherent in Web navigation add to the user's cognitive load, because the user has to keep contextual information in mind while waiting (Shubin & Meehan, 1997).…”
Section: Contextmentioning
confidence: 99%