Navigating through the Crowd: How Do Features of Social Media Platforms Influence Investor Judgments?

Elliott, William; Gale, Brian; Grant, Stephanie M.

doi:10.2139/ssrn.2945657

Cited by 2 publications

(1 citation statement)

References 27 publications

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“…Regulators are already noticing that social technology's benefits for financial reporting to stakeholders occur because communication is faster and cheaper, and because it may reach a different audience than traditional media (Prokofieva 2015;Brown et al 2017;Elliott et al 2017;Snow and Rasso 2017). Social technology's speed increases stakeholder perceptions of intimacy, engagement, trust, transparency, and collaboration.…”

Section: Financial Perspective Benefits and Risksmentioning

confidence: 99%

Social Technology: An Integrated Strategy and Risk Management Framework

Lenk

Krahel

Janvrin

et al. 2018

Journal of Information Systems

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Accounting firms, corporations, and nonprofits use social technology to attract and develop employees, manage business intelligence, innovate business processes, engage clients, customers, and members, and disseminate information to investors and regulators. Despite its benefits, social technology's unique reach and speed create new risks for managers, accountants, and auditors. Based upon prior research and modifications to Kaplan and Norton's (2004) balanced scorecard and the COSO (2017) Enterprise Risk Management framework, we develop an Integrated Social Technology Strategy and Risk Management Framework to model risk management during strategy selection and implementation. A field investigation involving three large accounting organizations supports the framework's representativeness for the accounting profession. This research identifies significant benefits, risks, and effective risk management controls for social technology strategies, from governance to monitoring activities. These results suggest this framework's potential usefulness to managers, auditors, consultants, and researchers examining how social technology can provide value to organizations.

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Section: Financial Perspective Benefits and Risksmentioning

confidence: 99%