Navigating Ride-Sharing Regulations

Chen, Anita; Yuan, Chien Wen (Tina); Ning, F.; Hsu, Chi-Yang; Hanrahan, Benjamin V.

doi:10.1145/3290605.3300366

Cited by 9 publications

(1 citation statement)

References 21 publications

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“…Within the gig work literature, the cross-organization co-worker relationship provides new insight into how gig workers improve their performance over time. Existing research on gig worker performance focuses on these workers’ strategic behavior, such as work-arounds, (Möhlmann and Zalmanson 2017; Chen, Yuan, Ma, and Hanrahan 2019; Kellogg et al 2019), screening customers (Cameron and Rahman 2021), or building software (Irani and Silberman 2013). By expanding the scope of inquiry to include other workers, this article brings the “human element” into an otherwise mechanically focused literature.…”

Section: Discussionmentioning

confidence: 99%

Adversaries or Cross-Organization Co-workers? Exploring the Relationship between Gig Workers and Conventional Employees

Maffie

2023

ILR Review

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This article explores how gig workers interact with more conventional employees. Drawing on original qualitative and quantitative data from Instacart shoppers and grocery store staff, this article shows how Instacart’s algorithmic management system pushes shoppers to mistreat in-store staff. Yet for shoppers who frequently interact with staff, the author finds they develop cooperative, cross-organization co-worker relationships. These relationships grant shoppers access to resources typically reserved for staff, allowing them to navigate the algorithmic constraints that Instacart places on them. Findings show that platform companies’ use of algorithmic management tools can spill over to negatively affect the working conditions of conventional workers; but also, that gig workers can improve their own conditions by building relationships with their conventional peers.

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Section: Discussionmentioning

confidence: 99%

Adversaries or Cross-Organization Co-workers? Exploring the Relationship between Gig Workers and Conventional Employees

Maffie

2023

ILR Review

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A Widening Digital Platform Gap: A Systematic Review of the Sharing Economy for Small and Micro Enterprises

Abebe

Twinomurinzi

2019

2019 Ieee Africon

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The Role of Digital Communities in Organizing Gig Workers

Maffie¹

2020

Industrial Relations

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Using survey data from 450 ridehail drivers, this article examines how social networking sites (SNS) influence workers' views on union instrumentality and unionization. This article finds that more frequent interaction with other workers in online communities is associated with improved views of union instrumentality and interest in joining a ridehail drivers' association. These findings link together the fields of information sciences and industrial relations and suggest a new institutional actor in modern industrial systems, the online worker network.

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Navigating Ride-Sharing Regulations

Cited by 9 publications

References 21 publications

Adversaries or Cross-Organization Co-workers? Exploring the Relationship between Gig Workers and Conventional Employees

Adversaries or Cross-Organization Co-workers? Exploring the Relationship between Gig Workers and Conventional Employees

A Widening Digital Platform Gap: A Systematic Review of the Sharing Economy for Small and Micro Enterprises

The Role of Digital Communities in Organizing Gig Workers

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