“…Strengtheningthepartnershipandcollaborationbetweengovernmentsandprivateaswellascivic sectoractorshasemergedasastrongdemandofopengovernmentandofnewpublicgovernance models (DGCONNECT,2013,p.6;Löffler&Timm-Arnold,2013,p.3).Alongthedemand,cocreationandco-productionofpublicservicesaroseasnewtrendtoengagecitizensandbusinessesmore activelyinpublicservicedesignandpublicserviceprovisioning.Differentauthorsandinstitutions considertheseconceptsasimportantsocialandeconomicassetsforthepublicsector (Bovaird,2007;DGCONNECT,2013;EuropeanCommission,2013;Koch,Füller,&Brunswicker,2011;Linders, 2012;Löffler & Timm-Arnold, 2013;Nam, 2012;Pestoff, 2006;Pestoff, Osborne, & Brandsen, 2006;Ramaswamy,2009;Sorensen&Torfing,2012).Thewidediffusionofsocialtechnologies suchasWeb2.0andsocialmediaintheprivateandcivicsectors (Nambisan&Nambisan,2013,p. 12),andincreasinglyalsointhepublicsector (Ferro,Loukis,Charalabidis,&Osella,2013,p.360;Mergel,2012,p.44)promotethisevolution.However,governmentsarelaggingbehindinregardto awidelyaccepteduseofsuchsocialtechnologies (Cassia&Magno,2009,p.334;Linders,2012,p.…”