Muslim-friendly assessment tool for hotel: how halal will you serve?

Suci, Afred; Junaidi, Junaidi; Nanda, Satria Tri; Kadaryanto, Bagio; Fc, Lucky Lhaura Van

doi:10.1080/19368623.2020.1775746

Cited by 19 publications

(17 citation statements)

References 46 publications

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“…As Muslim travellers are obligated to pray five times a day, one of the essential demands is the availability and accessibility of the hotel prayer room (Battour and Ismail, 2016;Mohsin et al, 2016). Providing praying equipment and place and ablution are the minimum facilities that Shariah-compliant hotels should provide for Muslim guests (Suci et al, 2020). In addition, previous studies endorsed the availability of Washroom facilities/ritual washing area (Wuddu) (Henderson, 2010) and rooms with Shariah-compliant facilities (e.g.…”

Section: Shariah-compliant Facilitiesmentioning

confidence: 99%

“…A Shariah-compliant hotel acknowledges Islamic attributes in the hospitality industry (Stephenson, 2014), and stresses on fulfilling the travellers’ religious needs, which focuses on the environment, safety, health and the economy of all mankind, regardless of culture, faith and race (Salleh et al , 2014). Suci et al (2020) highlighted that the entire operation of Shariah-compliant hotels should be based on Islamic rules or guidance of Shariah. Shariah-Compliant Hotel is different from other hotels in terms of room concept, facilities offered, kitchen, food and beverage, housekeeping and workers dress code (Jeaheng et al , 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

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The impacts of Shariah-compliant hotel attributes on Muslim travellers revisit intention: religiosity as a moderator

Sulaiman

Iranmanesh

Foroughi

et al. 2021

JIMA

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Purpose This paper aims to investigate the impact of Shariah-compliant hotel attributes on Muslim travellers’ revisit intention. Design/methodology/approach A total of 361 Muslim travellers who have stayed at Shariah-compliant hotels in the previous 12 months were recruited to take part in this research. The hypothesized research model was assessed using the partial least squares (PLS) approach. Findings The analysis revealed that Muslim travellers’ revisit intention is dependent on the halal food and beverages and the provision of Shariah-compliant facilities at the hotel, whereas the Shariah-compliant operation and interior design of hotels are not significantly associated with it. The findings also uncovered that religiosity moderates the impacts of Shariah-compliant facilities and interior design on travellers’ revisit intention. Practical implications Guidelines to offer services that meet Muslim travellers’ needs can be developed based on the results of this study to help Shariah-compliant hotel marketers attract and retain more customers. Originality/value The findings of this study have provided insights into the importance of halal attributes and practices in retaining Muslim customers at Shariah-compliant hotels.

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Section: Shariah-compliant Facilitiesmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

The impacts of Shariah-compliant hotel attributes on Muslim travellers revisit intention: religiosity as a moderator

Sulaiman

Iranmanesh

Foroughi

et al. 2021

JIMA

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“…However, the usage of the terms that associated with this Islamic religion is unstandardised (Khan & Callanan, 2017) where some destination might use halal, Islamic and Muslim friendly terminologies for their branding strategy (Zakiah et al, 2016). Similarly, for the type of hotel that offer services and facilities that are Shariah compliant where the terms like Shariah compliant, Muslim friendly, Islamic, halal are used to attract Muslim travellers to stay at the hotel (Suci et al, 2020). However, the industry practitioners and others have used the associated terms interchangeably based on their interpretation and understanding.…”

Section: The Concept Of Shariah Compliant Hotelmentioning

confidence: 99%

Malaysian Hotel Certification in the Islamic Tourism Industry

Ruzulan

Jamaludin

Yahaya

et al. 2022

E-BPJ

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Shariah compliant hotel is an essential product in Islamic tourism where many activities could be available there. Thus, certification plays a significant role as a symbol of commitment for the hotel operators to comply with the Shariah principles. By using qualitative methodology, this study aims to explore the Malaysian certification bodies that offer Islamic related certificates to the hotel. There is no standardisation on the certification requirements and approach among the certification bodies to certify the Shariah compliant hotel. Thus, the government should introduce a mechanism to monitor certification to the Shariah compliant hotel. Keywords: Shariah Compliant Hotel; Islamic Tourism; Certification Scheme; Halal Standard eISSN: 2398-4287 © 2022. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/ebpj.v7iSI7%20(Special%20Issue).3811

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“…provide prayer rooms for customers on the premises and consider religious dietary restrictions in food and beverage offerings, etc.) (Jeaheng et al, 2020;Suci et al, 2020).…”

Section: Practical Implicationsmentioning

confidence: 99%

The impact of religiosity on political skill: evidence from Muslim hotel employees in Turkey

Wang

Christina

Erkiliç

2021

IJCHM

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Purpose While former literature has shown that people have a strong tendency to seek religious support during difficult times, knowledge gaps exist in how the mechanism of religiosity works to support employees’ mental status and performance. Therefore, based on self-categorization theory, this study aims to examine the effects of employees’ intrinsic and extrinsic religiosity on building their mental toughness and mindfulness and the further formation of employees’ political skills. Design/methodology/approach Data was collected from 404 full-time hotel employees working in 34 hotels in Turkey during the coronavirus (COVID-19) pandemic in spring 2020. Structural equation modeling was used to examine the proposed hypotheses. Findings Results of this study show that intrinsic religiosity improves employees’ mental toughness, while extrinsic religiosity enhances employee mindfulness. Additionally, both mental toughness and mindfulness help employees to develop political skill. Research limitations/implications This study enriches knowledge to workplace religiosity literature and expands the research scope of religion-related research in hospitality and tourism literature. Future studies are recommended to consider religious heterogeneity and longitudinal design. Practical implications To foster employee mental well-being, hotel firms should create a religious-friendly workplace and develop religion-friendly policies. Opportunities should be created within hospitality organizations for employees to develop and use their political skills in needed work aspects. Originality/value The findings of this study contribute to valuable theoretical and practical implications. To the best of the knowledge, this study is one of the first attempts to study hotel employees’ religiosity during the COVID-19 pandemic.

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Muslim-friendly assessment tool for hotel: how halal will you serve?

Cited by 19 publications

References 46 publications

The impacts of Shariah-compliant hotel attributes on Muslim travellers revisit intention: religiosity as a moderator

The impacts of Shariah-compliant hotel attributes on Muslim travellers revisit intention: religiosity as a moderator

Malaysian Hotel Certification in the Islamic Tourism Industry

The impact of religiosity on political skill: evidence from Muslim hotel employees in Turkey

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