Museum Audience’s Texts: Toward a Contextual Conceptual Reading

Noy, Chaim

doi:10.1080/10645578.2020.1865090

Cited by 3 publications

(1 citation statement)

References 40 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…As key attractions in cultural tourism, over the last decades, museums have transformed from information-centred institutions to audience-centred institutions, pursuing visitors' interaction, participation and engagement (Noy, 2021). This paradigm shift, together with the growth of tourism as an information-intensive industry, "using technological innovations and online platforms throughout its sectors and activities" (Ivanova & Ivanov, 2020: 201), increased the significance of online consumer ratings and user-written reviews as they provide complementary data to museums whose work strives to meet visitors' expectations while maintaining economic self-benefit and bringing economic influx to the regions where they are located (Orea-Giner et al, 2021;Su & Teng, 2018).…”

Section: Introductionmentioning

confidence: 99%

Understanding visitors’ experiences at Portuguese literary museums: An analysis of TripAdvisor reviews

Baleiro

2023

EJTR

View full text Add to dashboard Cite

In tourism studies, the analysis of online review websites is a gateway to understanding visitors’ experiences. After producing an updated inventory of literary museums in Portugal, this exploratory and qualitative research examines visitors’ experience at Portuguese literary museums, as revealed by national and international visitors on TripAdvisor. In the absence of national studies on visitors’ experience at these cultural attractions, this paper addresses this gap, using NVivo R.1.6 software and thematic analysis to identify the common experiential tropes in the visitors’ online spontaneous feedback. The findings indicate that most reviewers perceive this experience as a platform for gaining knowledge about the authors, work and historical context. The results also reveal that the writers’ objects (even when replicas), the curational options, and the tour guiding staff contribute significantly to sensing a connection with the author, stepping into the past and co-creating an aura of authenticity in the museum experience.

show abstract

Section: Introductionmentioning

confidence: 99%