Understanding visitors’ experiences at Portuguese literary museums: An analysis of TripAdvisor reviews

Abstract

In tourism studies, the analysis of online review websites is a gateway to understanding visitors’ experiences. After producing an updated inventory of literary museums in Portugal, this exploratory and qualitative research examines visitors’ experience at Portuguese literary museums, as revealed by national and international visitors on TripAdvisor. In the absence of national studies on visitors’ experience at these cultural attractions, this paper addresses this gap, using NVivo R.1.6 software and thematic analysis to identify the common experiential tropes in the visitors’ online spontaneous feedback. The findings indicate that most reviewers perceive this experience as a platform for gaining knowledge about the authors, work and historical context. The results also reveal that the writers’ objects (even when replicas), the curational options, and the tour guiding staff contribute significantly to sensing a connection with the author, stepping into the past and co-creating an aura of authenticity in the museum experience.

Penerapan Metode Additive Ratio Assessment (ARAS) dan Ranking of Centroid (ROC) dalam Pemilihan Layanan Akomodasi dan Local Cuisine

“…Era transformasi digital memiliki dampak yang signifikan terhadap perilaku wisatawan dalam merencanakan perjalanan wisata. Baleiro menunjukkan bahwa layanan digital TripAdvisor dan Booking.com telah mengubah perilaku wisatawan dalam menentukan pilihan berkunjung ke destinasi wisata, hingga penggunaan layanan akomodasi dan restoran [10]. Disisi lain, Harwani menunjukkan bahwa TripAdvisor menjadi media digital yang populer digunakan untuk kepentingan branding personality melalui ulasan tentang hasil kunjungan di suatu destinasi, pengalaman menggunakan layanan akomodasi hingga pengalaman berkunjung ke restoran di berbagai wilayah [11].…”

Turi̇zm Ve Deneyi̇m İli̇şki̇si̇: Yök Ulusal Tez Merkezi̇ndeki̇ Li̇sansüstü Tezlere Yöneli̇k Bi̇bli̇yometri̇k Bi̇r Değerlendi̇rme

“…Turizm alanında yapılan çalışmalar incelendiğinde, turizm ve deneyim ilişkisine dair çok sayıda araştırmanın yapıldığı görülmekte ve araştırmaların son yıllarda teknoloji ve özel ilgi turizmi temelli daha niş alanlara yönelik gerçekleştirildiği anlaşılmaktadır (Kahraman ve Tanrıverdi, 2021;He, Xu ve Chen, 2022;Baleiro, 2023). Turizm ve deneyim ilişkisi ile ilgili araştırmaların genel olarak 90'lı yıllarda başladığı, 2000'li yıllara gelindiğinde artış gösterdiği ve özellikle son on yılda yaşanan toplumsal değişim/dönüşümlere bağlı olarak çeşitlendiği gözlemlenmektedir.…”

Integrated evaluation of visitor experience factors in the scope of museum management

“…However, the large number of visitor comments creates an information overload for consumers and businesses (Fang et al, 2016). In this respect, there should be a systematic feedback mechanism for evaluating comments (Baleiro, 2023). Consumers pay more attention to extreme ratings (i.e.…”