Multi-criteria Model with a Fuzzy Hierarchical Analysis Process - FAHP, for the Selection of Providers in a Cellular Mobile Telecommunications Company in Colombia

Abstract

This article seeks to establish the main basis for the selection of the best provider for a company in the cellular mobile telecommunications sector in Colombia, based on a multicriteria model to find the correct and most adequate prediction, depending on their particular conditions for each one of the companies. The model achieved a combination of the multi-criteria tools Hierarchical Analytical Process (AHP) and Fuzzy Hierarchical Analytical Process (FAHP), for the selection of a supplier of telecommunications equipment for a company in the same sector, considering a group of critical factors to evaluate a Possible solution of the best and most suitable alternative, which allowed us to offer a solution to telecommunications companies according to their specific needs. The methodology used is descriptive, and its approach was mixed (quantitative and qualitative), which begins with a sufficient thematic review of the two tools, passing through the gathering of information with the application of a technical research instrument (survey) to identify the selection criteria that companies have and finally designing the fuzzy multicriteria model. The results are based on the contributions provided by the model developed for the selection of suppliers, making its application viable, for companies that wish to choose to link the FAHP methodology to companies, concluding that it is an easy model adaptability for decisionmaking, showing that the selection of any type of criterion is taking more and more force, allowing companies to be at the forefront of technology.