Multi-criteria Decision-Making on Operational Risk in Banks

Abstract

The frequency of application of different multi-criteria decisionmaking methods in business and financial problems is justified by the diversity and complexity of business decisions. The methods enable analysts and decisionmakers to assess when making a decision. This research aims to present the contribution of multi-valued relationship methods in assessing operational risks in banks operating in Serbia. The article shows that the multi-criteria approach used in the initial phase of identifying operational risk increases the potential of bank management for further risk management, particularly in operational risk management (ORM). The research also included a comparative analysis of the results obtained by various MCDM methods, which were more concerned with business risk analysis. An example of a decision-making problem in operational risk management is presented, showing how the issue of decision-making in operational risk management is structured using the BWM method. The use of the BWM method proved to be highly acceptable for decision-makers in banks compared to other models. In all MCDM models, external factors and human resources rank first. The results unequivocally indicated the significant influence of external factors on banking operations -the consequences of the COVID-19 pandemic, part-time work, hacker attacks, economic policy, and adjustment of the economy to epidemiological restrictions. The approach is simple and provides an effective method that can be successful in solving other decision-making problems.

The Importance of Green Investments in Developed Economies—MCDM Models for Achieving Adequate Green Investments

“…Rezeai's Best-Worst Method (BWM) is a newer MCDM technique that resolves the inconsistency of pairwise comparisons. It finds application in an increasing number of areas, such as banking [37], energy sector [38], manufacturing [39], innovation [40], etc.…”