2016 28th International Teletraffic Congress (ITC 28) 2016
DOI: 10.1109/itc-28.2016.308
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Multi-agent Systems for Personalized QoE-Management

Abstract: International audienceUser satisfaction is becoming a key factor to secure the success of any online service. Quality of Experience is a subjective measure of the service quality as perceived by the user. QoE has been introduced to bridge the gap between the purely technical characteristics of QoS and user satisfaction. Recent research on QoE has shown that QoE is highly personal and influenced by multiple interrelated factors including the user expectations, preferences and cultural background. However, most … Show more

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Cited by 8 publications
(5 citation statements)
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“…For these reasons, as has been discussed by recent works on user modeling, intelligent agents have the potential to model user satisfaction, expectations, and seek to maximize the user QoE [31]. In these works, each user is represented by a personal agent that takes into account her current context and preferences and acts on her behalf [32].…”
Section: Quality Of Experience (Qoe)mentioning
confidence: 99%
“…For these reasons, as has been discussed by recent works on user modeling, intelligent agents have the potential to model user satisfaction, expectations, and seek to maximize the user QoE [31]. In these works, each user is represented by a personal agent that takes into account her current context and preferences and acts on her behalf [32].…”
Section: Quality Of Experience (Qoe)mentioning
confidence: 99%
“…So, in the future, we need to combine complex social networks with mature modeling concepts of agents, that is, large-scale simulation, to solve the current problem of low efficiency. In addition, it is necessary to use Repast for high performance computing (Repast HPC) [30,31], combining parallel computing technology and multi-agent modeling theory. Therefore, an agent-oriented parallel computing underlying framework is constructed, and functional modules required by users are also established.…”
Section: Discussionmentioning
confidence: 99%
“…In particular, QoE comes handy when modeling users' satisfaction, expectations, and the will to maximize their objective with intelligent agents [26]. Each user can be bounded with a personal agent representing his/her context and preferences and acts on his/her behalf [27].…”
Section: Quality Of Experiencementioning
confidence: 99%