Much Ado About Nothing? Online Platform Price Parity Clauses and the EU Booking.com Case

Mantovani, Andrea; Piga, Claudio A.; Reggiani, Carlo

doi:10.2139/ssrn.3381299

Cited by 5 publications

(5 citation statements)

References 30 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The results of this study support previous research [10] which suggested that non-physical services are one of the predictors that can satisfy customers. research [4] shows that price sensitivity influences customers' choice to choose hotels.…”

Section: B Discussionmentioning

confidence: 99%

See 1 more Smart Citation

Customer Satisfaction: The Rules of Mediating Effect of Price and Service Quality, A Perspective from Local Tourists

Rahayu,

Rahman,

Manik

et al. 2023

Proceedings of the International Conference of Economics, Business, and Entrepreneur (ICEBE 2022)

View full text Add to dashboard Cite

A critical aspect of service company marketing is customer service selection decisions and customer satisfaction indicators. This study investigates how service quality and price affect customer satisfaction. This study uses a crosssectional approach, with the number of respondents being 100 local tourists who stay at one of the 4-star hotels in the city of Bandung. To find out the variables of the research effect, the researcher used a non-parametric approach with the structural equation modeling-PLS method. The research results show that service quality mediates price to local tourist satisfaction. The study results imply that the hotel management needs to pay attention to the price issue compared to quality or the suitability between price and quality to pay more attention to this. These conditions expect to increase customer satisfaction.

show abstract

Section: B Discussionmentioning

confidence: 99%

“…Price is the value of money charged and issued by consumers to buy service so that it can be used and feel the benefits after using it [4]. Price serves as a reference in calculating the selling value of a service [5].…”

Section: Introductionmentioning

confidence: 99%

Customer Satisfaction: The Rules of Mediating Effect of Price and Service Quality, A Perspective from Local Tourists

Rahayu,

Rahman,

Manik

et al. 2023

Proceedings of the International Conference of Economics, Business, and Entrepreneur (ICEBE 2022)

View full text Add to dashboard Cite

show abstract

“…, 2021). Thus, platform owners try to hinder this disintermediation by monitoring communication between participants or by implementing best-price clauses that force complementors to charge lower prices nowhere else (Gu and Zhu, 2021; Mantovani et al. , 2019).…”

Section: Implications Of Regulation Like the Dma For Information Systemsmentioning

confidence: 99%

“…Designing and maintaining effective subsidizing strategies is challenging because the non-subsidized market side will try to draw the subsidized side away from the platform (Zhou et al, 2021). Thus, platform owners try to hinder this disintermediation by monitoring communication between participants or by implementing best-price clauses that force complementors to charge lower prices nowhere else (Gu and Zhu, 2021;Mantovani et al, 2019).…”

Section: Implications Of Regulation For Economic Is Digital Platform ...mentioning

confidence: 99%

Digital platform regulation: opportunities for information systems research

Heimburg

Wiesche

2023

INTR

View full text Add to dashboard Cite

PurposeInformation Systems (IS) research has built up a considerable understanding of digital platform ecosystems, while policymakers worldwide are aiming to introduce platform regulations that seek to erode fundamental mechanisms of digital platforms. This viewpoint article provides an introduction to how platform regulation affects our current understanding of digital platform ecosystems and suggests opportunities for future research.Design/methodology/approachA detailed analysis of the effects of the European Union (EU) Digital Markets Act (DMA) on current findings of organizational, technical and economic IS platform research.FindingsGovernment regulations of digital platforms such as the DMA likely affect the central mode of operation of platforms in the scope of the regulation. The authors preconceive a major impact on platform openness, governance, steering the platform supply-side, modularity, nestedness, network effects, pricing and single-/multi-homing. In addition, the authors present opportunities for future research in each of these IS platform research streams.Originality/valueLandmark regulations implemented in the past, such as the General Data Protection Regulation (GDPR), caused paradigm changes that fertilized research opportunities in IS and beyond. This viewpoint article aims to nudge studies that examine the changed mode of operation of platforms following platform regulation.

show abstract

“…Also, consistent with our model, they do not find any evidence of inflated transaction fees charges by the online travel agents following the imposition of PPCs. Mantovani, Piga, and Reggiani (2019) show that the removal of PPCs in France and Italy had a limited effect on hotel room prices in the short run and a more significant effect in the long run. They find that hotels affiliated with chains decreased their prices more than independent hotels, both in the short and medium runs.…”

Section: Related Literaturementioning

confidence: 99%

Platform–merchant competition for sales services

Mariotto

Verdier

2020

Economics Manag Strategy

View full text Add to dashboard Cite

In this paper, we study whether a monopolistic platform prefers to impose price parity on sellers when the latter may sell directly to consumers. The platform delivers a higher quality to consumers than the direct sales channel and may generate efficiency gains for sellers. We show that the platform imposes price parity if the degree of heterogeneity between consumers is high with respect to the quality of service on the seller side. This restriction lowers the total transaction fee paid by consumers and sellers. Consumers who buy from sellers with low transaction benefits pay a lower purchase price. The average consumer and seller surplus may either increase or decrease. How to cite this article: Mariotto C, Verdier M. Platform-merchant competition for sales services.

show abstract

Much Ado About Nothing? Online Platform Price Parity Clauses and the EU Booking.com Case

Cited by 5 publications

References 30 publications

Customer Satisfaction: The Rules of Mediating Effect of Price and Service Quality, A Perspective from Local Tourists

Customer Satisfaction: The Rules of Mediating Effect of Price and Service Quality, A Perspective from Local Tourists

Digital platform regulation: opportunities for information systems research

Platform–merchant competition for sales services

Contact Info

Product

Resources

About