Motivations and their influence on satisfaction and loyalty in eco-tourism: a study of the foreign tourist in Costa Rica

Carvache‐Franco, Mauricio; Pérez-Orozco, Allan; Carvache‐Franco, Wilmer; Víquez-Paniagua, Ana Gabriela; Carvache‐Franco, Orly

doi:10.1080/13032917.2021.1933115

Cited by 6 publications

(4 citation statements)

References 44 publications

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“…Satisfaction refers to the degree to which travel expectations and actual experiences are satisfied [72]. Professional management of a destination is necessary to optimize the satisfaction and experiential value of visitors [43].…”

Section: Satisfactionmentioning

confidence: 99%

Tourist Satisfaction, Willingness to Revisit and Recommend, and Mountain Kangyang Tourism Spots Sustainability: A Structural Equation Modelling Approach

Zeng

2021

Sustainability

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The rapid development of society and economy has imposed insurmountable pressure on the urban population, and many people suffer from sub-health conditions. Kangyang tourism (KT), which combines the concepts of health preservation, ecological resources, and tourism activities, has developed rapidly in China since the concept was first introduced. Although previous studies have examined the relationship among experience, satisfaction, and intention, there is a lack of study of experience value’s impact on Mountain Kangyang Tourim Spots’ Sustainability, that is, willingness to revisit and recommend to other potential tourists. Consequently, an “experience value (functional value, contextual value, emotional value, cognitive value, economic value), satisfaction and post-trip willingness to revisit and recommend” framework is suggested to examine mountain Kangyang tourism (MKT). Data were collected from 500 tourists after visiting five well-known MKT destinations in Panzhihua city. Using the structural equation modeling (SEM) technique, the results suggest that tourist satisfaction plays an important role in experience value as well as willingness to revisit and recommend the MKT spots after their revisits. Our research offers some practical suggestions for MKT destination operators when they design and provide MKT destinations. The results would be useful for governments and non-profit organizations which attempt to promote MKT.

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Section: Satisfactionmentioning

confidence: 99%

Tourist Satisfaction, Willingness to Revisit and Recommend, and Mountain Kangyang Tourism Spots Sustainability: A Structural Equation Modelling Approach

Zeng

2021

Sustainability

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“…The measurement items of the dependent variable (satisfaction) were adapted from Chyi et al [ 58 ], Reinecke et al [ 59 ], Reinecke et al [ 23 ], Kim et al [ 60 ], Chiou et al [ 61 ], Liu et al [ 62 ], and Liu et al [ 63 ]. For the independent variables, the measurement items were adapted from Huang and Hsu [ 64 ], Bellman et al [ 65 ], Liao et al [ 66 ], Fırat et al [ 67 ], and Carvache-Franco et al [ 68 ]. This questionnaire is mainly designed to understand the feelings or opinions regarding the motivational factors influencing them to participate in Alipay’s Ant Forest project.…”

Section: Methodsmentioning

confidence: 99%

Motivations Influencing Alipay Users to Participate in the Ant Forest Campaign: An Empirical Study

Wang

Habes

2022

IJERPH

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As one of the largest payment platforms in China, Alipay, launched a green behavior project called Ant Forest. The purpose of taking this initiative by Alipay is to make the world greener. This mobile application has motivated many users to plant millions of trees. However, minimal studies have been conducted to empirically disclose the factors that motivate Alipay users to participate in Ant Forest. A mixed-method approach is used to examine the factors influencing Alipay users to participate in Ant Forest and the level of satisfaction they got from it. The qualitative method was carried out through a structured questionnaire from 400 Alipay users and qualitative data from 20 users who have applied to Ant Forest and successfully planted trees. Additionally, alongside the mixed method employed to rationalize the relationship highlighted, a multiple regression model was employed to predict the value of a dependent variable (level of satisfaction) based on the value of several independent variables (namely, number of years engaged with Ant Forest activities, age, gender, profession, and education). The empirical results show that intrinsic motivations (enjoyment, social interaction, fulfilment, altruism) and extrinsic motivations (external rewards, competition) influence Alipay users to participate in the Ant Forest project. Further insights are presented in the concluding section for all stakeholders for environmental sustainability among the users of Alipay.

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“…Satisfaction is one of the characteristics that lead to attitude change [53], which is seen as a response to satisfaction and used to understand and evaluate the consumer experience. Destinations consider optimizing visitor satisfaction and experience value as a necessary management priority [54], and the fact that visitors have a positive travel experience or are highly satisfied after visiting a destination is an important factor influencing their desire to revisit or recommend it [54][55][56]. Consumers' experience with a product or service influences the experience value and subsequent satisfaction [22].…”

Section: Satisfactionmentioning

confidence: 99%

A Study on the Relationship between Tourists’ Experience and Experience Value and Satisfaction in Taiwan’s Farmer’s Markets

et al. 2023

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This study explores the effects of four types of visitor experiences on experience value and satisfaction. Farmer’s markets indirectly have an educational function through disseminating food and agricultural knowledge. They significantly shorten farm product distribution channels, providing more economic benefits for participating producers. After the pre-test, a questionnaire was officially distributed using convenience sampling and analyzed in SPSS. The study primarily found that the entertainment factor has the most significant impact on the experience value and satisfaction of the visitor experience. Moreover, through quantitative analysis, this research offers practical recommendations to enhance consumer experience value and satisfaction for farmer’s market stallholders and managers.

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Motivations and their influence on satisfaction and loyalty in eco-tourism: a study of the foreign tourist in Costa Rica

Cited by 6 publications

References 44 publications

Tourist Satisfaction, Willingness to Revisit and Recommend, and Mountain Kangyang Tourism Spots Sustainability: A Structural Equation Modelling Approach

Tourist Satisfaction, Willingness to Revisit and Recommend, and Mountain Kangyang Tourism Spots Sustainability: A Structural Equation Modelling Approach

Motivations Influencing Alipay Users to Participate in the Ant Forest Campaign: An Empirical Study

A Study on the Relationship between Tourists’ Experience and Experience Value and Satisfaction in Taiwan’s Farmer’s Markets

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