Models of E‐Government: Are They Correct? An Empirical Assessment

Abstract

David Coursey is a visiting scholar at Arizona State University's Decision Theater (www.decisiontheater.org). He specializes in public management, information technology, and research methods. Most of his recent work is in public service motivation, measurement models and theory, and e-government.

Building ICT Critical Infrastructures for Trade Regulations: Implications from a National Initiative in Mexico

“…The legal tool, entitled "Decree that establishes the Mexican Digital Window of Foreign Trade", put firm deadlines for interagency integration and required that each authority should facilitate the necessary infrastructure required. In addition, it established three phases for the project implementation (article III) on a progressive calendar of integration which was due to be finished by the end of 2012 9 . The decree also gave legal support to the above-mentioned working group for trade facilitation, by setting up officially an Inter-Secretariat Commission for the Single Window.…”

“…The 9 The phases of implementation were described according to the actors that should be operating in different points in time. Thus, phase I establishes that the Ministry of Economy and Customs start operating no later than 30 September 2011; and all the other ten Ministries with inference in trade (i.e.…”

“…Yet ICT adoption in the public sector (otherwise known as e-government) is a complex undertaking. Research in the field suggests that there have been over-optimistic and highly descriptive claims of the actual benefits that the internet has delivered to governments [9], [15], [30]. My research focuses broadly on technology-motivated programmes (egovernment) within the process of public sector reforms that has been dominated by the global discourse relating to new public management, economic individualism and neoliberalism [5], [11].…”

Formatting the Public Sector with ICTs: Exploring Institutional Sources and Processes

“…This paper does not focus in particular on the implications of e-government in contributing to development; rather the aim is to explore how the projects that are part of these national initiatives are locally understood, encountered and appropriated by people who work in the public sector. Institutional arrangements play a role in shaping how the planning, design and use of ICTs in the public sector is enacted [11], [16]. Similarly, some academics discuss e-government in terms of the historical developments in the public sector and policies of New Public Management (NPM) [10], [15], [16], [19].…”

Efforts at the Boundaries: Social Media Use in Swedish Municipalities

“…E-government in this study is used as a term for processes related to digitalization of government with the aim to create a better, i.e., more open, transparent and accessible government [10]. E-participation is used as a subcategory of e-government and a concept that specifically addresses and problematizes the relationship between government and citizens [11,12,13]. E-participation tackles the transformation of power, work and activity in government, by means of Information Technology (IT) [14].…”