Modelling the barriers to online banking in the Indian scenario: an ISM approach

Katiyar, Rajesh; Badola, Sneha

doi:10.1108/jm2-01-2018-0006

Cited by 20 publications

(14 citation statements)

References 41 publications

(51 reference statements)

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“…Jharkaria and Shankar (2005) applied ISM to understand the various barriers in IT-enablement of supply chain and their mutual interrelation. Katiyar and Badola (2018) applied ISM to investigate the interrelationships among the barriers to online banking. Formulating hierarchical relationship through ISM involves following steps: Step 1— This step involves identifying and describing the factors that either push tourism industry towards digitalization or get impacted by digitalization in the tourism industry. Step 2— It involves development of self-structural interaction matrix (SSIM).…”

Section: Framework For Digitalization In Tourism Industry Through Intmentioning

confidence: 99%

Section: Framework For Digitalization In Tourism Industry Through Intmentioning

confidence: 99%

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Digitalization: A Strategic Approach for Development of Tourism Industry in India

Kumar

Shekhar

2020

Paradigm

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The aim of the present study is to identify the factors that propel tourism industry to opt for digitalization and establish a hierarchical relationship among them. The paper further seeks to address how digitalization impacts various stakeholders in tourism industry. Also, various challenges that are arising in course of digitalization in tourism industry are identified and suggestions have been made to resolve these issues. The study makes use of interpretive structural modelling (ISM) to develop a strategic framework related to digitalization in the industry. MICMAC (cross-impact matrix multiplication applied to classification) analysis is used to identify the nature of the factors identified in the framework developed. The results of strategy adopted conclude that customer demand for digitalization, growing essence of sharing economy and presence of social media are important contributors to the enhancement of digitalization in tourism industry. The study highlights the implications for the strategy makers as the outputs from ISM di-graph will allow them to identify and focus more on factors driving the digitalization system and address the various shortcomings in the process effectively.

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Section: Framework For Digitalization In Tourism Industry Through Intmentioning

confidence: 99%

Section: Framework For Digitalization In Tourism Industry Through Intmentioning

confidence: 99%

Digitalization: A Strategic Approach for Development of Tourism Industry in India

Kumar

Shekhar

2020

Paradigm

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“…ISM was initially used in the field of supply chain and operations management, where the researchers used it to identify and model the interrelations between the enablers in different types of supply chains or modelled risks in global supply chains (Mandal and Deshmukh, 1994; Ravi et al , 2005; Nishant Faisal et al , 2006; Gorane and Ravikanth, 2013). Over the past few years, its applications have extended to encompass other functional areas, including healthcare (Kumar and Sharma, 2018; Patri and Suresh, 2018), food (Sagheer et al , 2009), banking (Chatterjee and Dhaigude, 2018; Katiyar and Badola, 2018) and the hotel industry (Sarmah and Rahman, 2018), to name a few. Mahajan et al (2014) demonstrate the technique to evaluate the factors affecting quality of management education in India.…”

Section: Literature Reviewmentioning

confidence: 99%

MBA education: new insights on enablers of managerial performance

Chatterjee

Poovathingal²

2020

IJEM

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PurposeSeveral authors have proposed various factors/enablers that enhance managerial performance of MBA students. However, there is little research on how to prioritise these enablers or how each enabler in the system of enablers influences each other. This paper aims to address this gap.Design/methodology/approachThis paper integrates the interpretive structural modelling (ISM) and Multiplication Appliquée á un Classement (MICMAC) techniques to arrive at the conclusions.FindingsThe “help achieve” power of each enabler, determined by ISM, is limited or accentuated by its “driving power and its dependence” determined by MICMAC. Out of the 14 enablers used in the study, this paper identifies five enablers that can enhance the performance of MBA students.Research limitations/implicationsWhen ISM and MICMAC are integrated, one can arrive at a better way to prioritise enablers in a system of enablers.Practical implicationsThe implication of the study findings is that all stakeholders can now systematically prioritise the enablers that can lead to performance and also save resources during the process. A related implication is that this method can be used in a wide variety of situations.Originality/valueThis paper highlights how an integrated use of ISM-MICMAC can improve decision-making and resource optimisation.

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“…Many authors have used this method as per the requirement. Katiyar and Badola (2018) used ISM application to discuss the barriers of online banking services and established the interaction among them barriers. Tripathi and Singh (2018) discussed the barriers to women entrepreneur using the ISM approach.…”

Section: Application Of Ismmentioning

confidence: 99%

“…The MICMAC analysis is a cross-impact matrix multiplication applied to classification. The prime objective is to analyze the driving power and dependence power of the enablers (Katiyar and Badola, 2018;Mathiyazhagan et al, 2013;Tripathi and Singh, 2018). There are different criteria, which have to be classified into four quadrants, namely, autonomous, dependent, linkage/moderator and independent/driver based on their driving power and dependence (Thakkar et al, 2008).…”

Section: Micmac Analysismentioning

confidence: 99%

Assessing the influence of knowledge management practices on organizational performance

Meher

Mishra

2019

VJIKMS

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Purpose This paper aims to identify the contribution of knowledge management (KM) enablers for the organizational performance. It is difficult to measure the KM enablers, but there is sufficient reason for the contribution to employee empowerment, and indirect effects to employee commitment and organizational performance can be accessed. Design/methodology/approach This paper has addressed the following questions: What are the key attributes for the contribution of organizational performance? What is the role of KM enablers to the organizational performance? A systematic literature review was used to identify the KM enablers that drive organizational performance. The knowledge officers and software developers were invited to participate and respond to a survey based questionnaire to establish the important attributes of KM effectiveness. Interpretive-structural modelling was used to develop and determine the relationship between the identified enablers. Findings Organizational learning, clients’ review and organizational culture are the important variables for the implementation of KM practices. Moreover, both knowledge sharing and knowledge integration are responsible for employee empowerment and indirectly they accelerate the essence of employee commitment and organizational performance. Clients’ review plays a vital role in identifying the quality issues of the product and services. Research limitations/implications The research findings and conclusions must be seen in the context of profiles of the respondents and the organization they belongs to. The respondents are limited to HR professionals of IT firms and software developers. Practical implications KM enablers can lead to minimization of clients complain and make them satisfied for using the product. KM effort can also redirect toward the innovation for the improvement of product design and quality. Originality/value The study used interpretive-structural modelling for identifying the enablers and making a proper plan for the systematic knowledge acquisition process. The study is useful for KM professionals in developing and implementing KM systems and processes in the field of their respective domains to improve organizational performance.

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Modelling the barriers to online banking in the Indian scenario: an ISM approach

Cited by 20 publications

References 41 publications

Digitalization: A Strategic Approach for Development of Tourism Industry in India

Digitalization: A Strategic Approach for Development of Tourism Industry in India

MBA education: new insights on enablers of managerial performance

Assessing the influence of knowledge management practices on organizational performance

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