Modelling port/ferry choice in RoRo freight transportation

Container port selection in contestable hinterlands

“…However, there are also some distinctions between port choice of captive and contestable hinterlands. For instance, port location was found the second least important consturct in our paper, on the other hand port location is an important determinant of other port selection studies [38,39,40,41,42]. This distinction is not surprising because the distance between origin of cargo and different ports in contestable hinterlands is almost equal in terms of time and/or cost.…”

Investigating the different approaches to importance–performance analysis

“…The attributes with high importance and high performance gap are called "salient factors" by Brooks et al (2010). Mangan et al (2002) identify the "salient factors" for port/ferry choice in roll-on-roll-off freight transportation, and position these factors into the importance-performance difference model illustrated in Figure 2.…”

“…Source: adapted from Martilla and James (1977), Mangan et al(2002), Deng et al( 2008) Figure 2 IPA with Gap 2 analysis (performance difference between focal and competitors) Matzler et al (2003), Deng et al (2008), Lin et al (2009) …”

“…IPA has been applied in profile marketing (Crompton & Duray, 1985), manufacturing (Platts & Gregory, 1992), operations and engineering services (Slack, 1994), retail (Shieh & Wu, 2009), education services (Ford, Joseph, & Joseph, 1999), hospitals (Yavas & Shemwell, 2001), professional associations (Johns, 2001), financial services (Matzler, Sauerwein, & Heischmidt, 2003), transportation (Huang, Wu, & Hsu, 2006;Mangan, Lalwani, & Gardner, 2002), ports (Brooks, Schellinck, & Pallis, 2010), airport services (Tsai, Hsu, & Chou, 2011), human resources (Eskildsen & Kristensen, 2006;Siniscalchi, Beale, & Fortuna, 2008), hotels (Deng, 2008;Deng, Kuo, & Chen, 2008), tourism (Lai & To, 2010;Taplin, 2012), restaurants (Liu & Jang, 2009;Ma, Qu, & Njite, 2011), other service sectors (Bacon, 2003), and supply chain management (Teller, Kotzab, & Grant, 2012).…”

“…Lin et al (2009) and Tsai et al (2011) integrate the traditional IPA approach with Gap 1 analysis (gaps between customers' expectations and satisfaction). Yavas and Shemwell (2001) and Mangan et al (2002) extend this approach by integrating competitor performance (called Gap 2 analysis). Yavas and Shemwell (2001) incorporate relative performance to competitors' as a weighted index to better understand customer perceptions in light of competition.…”