Investigating the different approaches to importance–performance analysis

Feng, Mengying; Mangan, John; Wong, Chee Yew; Xu, Maozeng; Lalwani, Chandra

doi:10.1080/02642069.2014.915949

Cited by 64 publications

(36 citation statements)

References 53 publications

(101 reference statements)

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“…The results for the different types of search engine users on the Internet are displayed in Figure 4. As proposed by other authors with different applications, four different recommendations can be made for more efficient search engine marketing actions on the Internet ( [109] [59,110,111]).…”

Section: Considerations For the Management Of Internet Searchmentioning

confidence: 99%

Complexity in the Acceptance of Sustainable Search Engines on the Internet: An Analysis of Unobserved Heterogeneity with FIMIX‐PLS

2018

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This paper analyses the complexity of user behaviour when facing the challenge of using sustainable applications, such as Internet search engines. This paper analyses an acceptance model using extended TAM (Technology Acceptance Model) with Trust as an added external variable. It was suggested that Trust indirectly influences the final Intention to Use with the perceptions of Utility and Ease of Use. To test the proposed model, a survey was carried out with users from different geographical areas of Spain (n=445). The second aim of this study was to understand the complexity of marketing segmentation by separating the application users into different user groups. Users were grouped by their preference of favorite Internet search engine. Unobserved heterogeneity was studied using FIMIX-PLS, and three different user behaviours with search engines were identified. These corresponded to the number of inhabitants who live in the user area. In this way, the impact that the environment has on user choice, acceptance, and use of this type of sustainable applications was shown. The results were checked using PLS-SEM and showed that the model for the adoption of sustainable search engines is explanatory and predictive because confidence and acceptance for this TAM were validated. The conclusions are interesting for developers of environmentally sustainable and responsible applications which want to coincide with current trends to ensure that users prefer them.

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Section: Considerations For the Management Of Internet Searchmentioning

confidence: 99%

Complexity in the Acceptance of Sustainable Search Engines on the Internet: An Analysis of Unobserved Heterogeneity with FIMIX‐PLS

2018

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“…Notwithstanding, it must be also pointed out that IPA method itself is not exempt of weaknesses [36,37]. [38] already stated that one of these concerns lies in the way in which performance and importance ratings are estimated.…”

Section: Methodsmentioning

confidence: 99%

On the Environmental and Social Sustainability of Urban Bus Transport Practices: The EU Case

López¹,

Ruiz‐Benítez²,

Vargas-Machuca³

2018

Preprint

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Logistics in urban areas are currently suffering a radical transformation due to increasingly population concentration and the massive use of cars as the preferred transport mode. These issues have resulted in higher pollution levels in urban environments and traffic congestion impacting the world globally. Facilitating the use of sustainable transport modes is widely regarded as a necessity to cope with these adverse effects on citizens’ life quality. Hence, some regions, as the European Union, are encouraging bus transport firms to make their business models more environmentally and socially sustainable. The aim of this research is thus to explore how practices adopted by urban bus companies can improve cities’ sustainability. With this in mind, a combined Importance Performance Analysis (IPA)-Analytic Hierarchy Process (AHP) method was applied. In this way, both environmental and social sustainability effects of developed practices were represented through hierarchical structures separately. Subsequently, importance and performance ratings of practices in each sustainability dimension were estimated, and thus two IPA grids were generated. These grids support managers in the establishment of more effective action plans to improve logistics sustainability in cities. Findings also provide guidance to governments on the practices that should be promoted in future urban mobility plans.

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“…This is divided into five steps, which are described as follows. Notwithstanding, it must be also pointed out that the IPA method itself is not exempt of weaknesses [57,58]. Oliver [59] already stated that one of these concerns lies in the way in which performance and importance ratings are estimated.…”

Section: Research Proceduresmentioning

confidence: 99%

On the Environmental and Social Sustainability of Technological Innovations in Urban Bus Transport: The EU Case

2019

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Logistics in urban areas are currently suffering a radical transformation due to increasing population concentration and the massive use of cars as the preferred transport mode. These issues have resulted in higher pollution levels in urban environments and traffic congestion, impacting the world globally. Facilitating the use of sustainable transport modes is widely regarded as a necessity to cope with these adverse effects on citizens’ life quality. Hence, some regions, such as the European Union, are encouraging bus transport firms to make their business models more environmentally and socially sustainable. The aim of this research is thus to explore how technological innovations adopted by urban bus companies can improve cities’ sustainability. With this in mind, a combined Importance Performance Analysis (IPA)–Analytic Hierarchy Process (AHP) method was applied. In this way, their environmental and social sustainability effects were separately represented through hierarchical structures. Subsequently, the importance and performance ratings of technological innovations in each sustainability dimension were estimated, and thus two IPA grids were generated. These grids support managers in the establishment of more effective action plans to improve logistics sustainability in cities. The findings also provide guidance to governments on the technological innovations that should be promoted in future urban mobility plans.

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Investigating the different approaches to importance–performance analysis

Cited by 64 publications

References 53 publications

Complexity in the Acceptance of Sustainable Search Engines on the Internet: An Analysis of Unobserved Heterogeneity with FIMIX‐PLS

Complexity in the Acceptance of Sustainable Search Engines on the Internet: An Analysis of Unobserved Heterogeneity with FIMIX‐PLS

On the Environmental and Social Sustainability of Urban Bus Transport Practices: The EU Case

On the Environmental and Social Sustainability of Technological Innovations in Urban Bus Transport: The EU Case

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