Modelling continuance intention of citizens in government Facebook page: A complementary PLS approach

Naser, Valaei; Baroto, Mas Bambang

doi:10.1016/j.chb.2017.03.047

Cited by 59 publications

(37 citation statements)

References 103 publications

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“…This finding substantiates the literature on users' satisfaction and continuance intention relation, in general (Bhattacherjee, 2001;Hsu & Chiu, 2004) and in e-tax filing ,in particular (Teo et al, 2008;Veeramootoo et al, 2018). The confirmation of users' satisfaction and continuance intention relationship, in e-tax filing context ,reaffirms the robustness of this association (Valaei & Baroto, 2017;Venkatesh et al, 2011).…”

Section: Discussionsupporting

confidence: 89%

“…Information of e-government websites can also be measured in terms of the degree to which the needs of citizens regarding the accuracy, reliability, conciseness, and precision of information are fulfilled (Floropoulos et al, 2010). Literature shows a consensus on the critical attributes of information quality (Valaei & Baroto, 2017). IS quality refers to the necessary characteristics of IS itself, such as flexibility of the system, stability, reliability, user-friendly interface, ease of use, response time, and security (Delone & McLean, 2003;Floropoulos et al, 2010).…”

Section: Is Success Modelmentioning

confidence: 99%

See 1 more Smart Citation

Exploring the interrelationships between technological predictors and behavioral mediators in online tax filing: The moderating role of perceived risk

Akram

Malik

Shareef

et al. 2019

Government Information Quarterly

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This study investigates the interrelationships between technological predictors and behavioral mediators in explaining users' continuance intention for online tax filing. Building on information systems (IS) success and IS continuance literature, this study proposes an extended conceptual framework by adding perceived functional benefit (PFB) as mediating, perceived risk as moderating, and demographic characteristics as control variables. The data collected, through a web-based survey, from 409 users of e-tax services in an emerging economy are analyzed through covariance-based structural equation modeling. Results confirm that PFB, confirmation of expectation, and satisfaction are the major antecedents of continuance intention for e-tax filing. The study also finds the evidence for the indirect effects of IS success factors on continuance intention through such antecedents. In addition, results suggest that the relationships between PFB and satisfaction as well as between PFB and continuance intention are contingent on the users' levels of perceived risk. The study concludes with the useful implications for academicians and policymakers in the context of an emerging economy.

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Section: Discussionsupporting

confidence: 89%

Section: Is Success Modelmentioning

confidence: 99%

Exploring the interrelationships between technological predictors and behavioral mediators in online tax filing: The moderating role of perceived risk

Akram

Malik

Shareef

et al. 2019

Government Information Quarterly

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“…In addition, a large body of keywords (N=278) appear once and these aspects are worthy of further exploration. UTAUT (Al-Kaabi et al, 2017), framework for government social media research (Medaglia and Zheng, 2017), social media text analytics framework (Reddick et al, 2017), open government data assessment model and expectation confirmation theory (Valaei and Baroto, 2017). conceptualisation etc.…”

Section: Abstract Theories/models/framework and Research Methodsmentioning

confidence: 99%

“…Moreover, there are six more themes including awareness (Cappellari et al, 2017), development (Choudrie et al, 2017), access to information (Gomez, 2017), adoption (Gao and Lee, 2017), organisational learning (Reddick et al, 2017a), decision making (Teran and Mancera, 2017) and continuance intentions (Valaei and Baroto, 2017) are such, which have been analysed only once each but indicate emerging trend in this area of research. The content or information posted by governments on the social media can attract citizens' attention and engage them if the topics are of interest and significance.…”

Section: Literature Analysis As Per Research Themes or Categoriesmentioning

confidence: 99%

Use of Social Media in Citizen-Centric Electronic Government Services

Alryalat

Rana

Sahu

et al. 2017

International Journal of Electronic Government Research

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This article undertakes a literature review on such articles on social media and citizen-centric e-government services. This research uses 139 articles to perform the intended literature review. The keywords analysis of these articles indicates that Web 2.0, participation and open government/open data were some of the frequently used keywords in addition to the two major themes of e-government and social media on which all the articles were searched for. The analysis of research methods indicated that majority of the studies were analytical, conceptual, descriptive, or theoretical in nature. The theoretical analysis however indicated that there is a lack of theory-based research in this area. The review of literature indicated that research themes such as electronic participation, engagement, transparency, communication/interaction, trust, security and collaboration are some of the most frequently used categories under this area of research. A research framework has also been proposed from the key themes emerging from the review.

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“…As such, in 2019 over 2.8 billion people use social networking sites in their daily life (eMarketer, 2019). Of the social media platforms, Facebook is the largest social networking site with more than two billion people using it every month and has become one of the dominant tools for today's businesses (Valaei & Baroto, 2017;Stueber & Wurth, 2017).…”

Section: Introductionmentioning

confidence: 99%

Measuring brand-related content in social media: a socialization theory perspective

Sabermajidi

Naser

Balaji

et al. 2019

ITP

Self Cite

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Purpose Building on consumer socialization theory, the purpose of this paper is to examine antecedents and consequences of generating and sharing brand-related content on social media in a restaurant context. Design/methodology/approach A scale development process was undertaken to develop the scale for brand-related user-generated content (BRUGC). Then the authors tested the antecedents and consequences of BRUGC using 375 responses obtained through a mall-intercept survey. The hypotheses were tested using structural equation modeling with AMOS. Findings Study findings revealed that age, time on Facebook, number of Facebook friends, Facebook usage intensity, and need for self-enhancement were key antecedents of both the generation and sharing of BRUGC. The results also indicated that gender, race and need for self-affirmation were not significantly related to generating and sharing BRUGC. Both generating and sharing BRUGC were positively associated with attitude and intentions toward the restaurants. Originality/value This study is the first to develop a BRUGC scale through a rigorous scale development process. It thus contributes to consumer socialization theory literature in considering social media as a socialization agent. The findings provide valuable insights for both academicians and social media managers and aid in enhancing BRUGC.

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Modelling continuance intention of citizens in government Facebook page: A complementary PLS approach

Cited by 59 publications

References 103 publications

Exploring the interrelationships between technological predictors and behavioral mediators in online tax filing: The moderating role of perceived risk

Exploring the interrelationships between technological predictors and behavioral mediators in online tax filing: The moderating role of perceived risk

Use of Social Media in Citizen-Centric Electronic Government Services

Measuring brand-related content in social media: a socialization theory perspective

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