Modeling Consumers’ Adoption Intentions of Remote Mobile Payments in the United Kingdom: Extending UTAUT with Innovativeness, Risk, and Trust

Abstract

General rightsThis document is made available in accordance with publisher policies. Please cite only the published version using the reference above. Full terms of use are available: http://www.bristol.ac.uk/pure/about/ebr-terms which has been criticized for having a deterministic approach without much consideration for users' individual characteristics. Therefore, this study applied the Unified Theory of Acceptance and Use of Technology (UTAUT), extended with more consumer-related constructs, to explore the factors affecting non-users' intentions to adopt RMP in the UK. Quantitative data was collected (n=268) and structural equation modeling was undertaken. The findings revealed that performance expectancy, social influence, innovativeness, and perceived risk significantly influenced non-users' intentions to adopt RMP, whereas effort expectancy did not. Inclusion of MP knowledge as a moderating variable revealed that there was a significant difference in the effect of trust on behavioral intention for those who knew about MP than for those who did not.These findings have important theoretical and practical implications, particularly for the development and marketing of RMP which will support the long-term success of mobile commerce.

Barriers to the Development of Smart Cities in Indian Context

“…The citizens are one of the most important stakeholders of such developments. Hence, in order to avoid resistance from stakeholders and failure of such initiatives Hughes et al 2016Hughes et al , 2017, the perceptions of citizens and government employees towards various aspects of smart cities should also be explored by utilising established theories and models (see for example, AlAlwan et al 2017;Dwivedi et al 2011aDwivedi et al , 2011bDwivedi et al , 2013Dwivedi et al , 2016Dwivedi et al , 2017bDwivedi et al , 2017cHossain and Dwivedi 2014;Kapoor et al 2014aKapoor et al , 2014bKapoor et al , 2015Rana and Dwivedi 2015;Rana et al 2015aRana et al , 2015bRana et al , 2016Rana et al , 2017Shareef et al 2011Shareef et al , 2016aShareef et al , 2016bShareef et al , 2017Sinha et al 2017;Slade et al 2015;Veeramootoo et al 2018;Weerakkody et al 2013Weerakkody et al , 2017) from information systems and electronic government domains.…”

Aceitação e uso da tecnologia para escolha de destinos turísticos por pessoas da terceira idade: um estudo usando a UTAUT2

“…Rho, Kim, Chung e Choi (2015), estudaram os fatores que influenciam a aceitação do serviço de telemedicina por pacientes portadores de diabetes mellitus. Slade et al (2015), que é um dos estudos que o presente trabalho seguiu, aplicaram a UTAUT a pagamentos móveis por celular.…”

“…Além do UTAUT2 estendido por Slade et al (2015), houve a adição do construto Atitude, convergindo para um modelo modificado proposto que será adiante explicitado.…”

“…Para tal, adotou-se o Modelo UTAUT2 (Unified Theory of Acceptance and Use of Technology) desenvolvido por Venkatesh, Thong e Xu (2012), assim como foram inseridos novos construtos relacionados à tecnologia, sendo eles Risco Percebido e Confiança, constantes no trabalho de Slade et al (2015) e também foi adicionando o construto Atitude fundamentado no trabalho de CurrasPerez, Ruiz-Mafe e Sanz-Blas (2014) e Nysveen e Pedersen (2016). A inserção deste último construto partiu da suposição de que a Atitude é um importante determinante do modelo, o que encontra respaldo nos trabalhos de Ajzen (1991), Ramalho (2006), Curras-Perez, Ruiz-Mafe e Sanz-Blas (2014) e Nysveen e Pedersen (2016).…”

Information Communication Technology Influence on E-Payment Adoption: A Point of View of Banking Institutions in Jordan

“…If the necessary facilitating conditions exist, the individual will engage in the behavior of using the technology [16]. Performance expectancy is the degree to which an individual believes the use of the technology will achieve a goal [14].…”