Modeling and analysis of mobile business processes

Abstract

Purpose -The purpose of this paper is to present results from an analysis of service processes regarding their optimization potential through mobile technologies. The analysis was performed with a company of the housing industry. Design/methodology/approach -The analysis was conducted with the aim of organizing business processes more efficiently in order to realize cost savings. Therefore, a method introduced in this paper was used. Findings -It is shown how the initial situation of the company was analyzed, which alternative process models on the basis of mobile technologies were developed and how these alternatives were economically evaluated. Furthermore, first restrictions for the software and system design were identified on the basis of one process model. Finally, it is shown how the method can be used to verify whether the adoption of mobile technologies is suitable to obtain a defined goal, and which requirements such a solution needs to fulfill. Originality/value -This paper shows practitioners how to conduct a systematic analysis of business processes regarding their optimization potential through mobile technologies.

Multicriteria Evaluation of New Service Technology Suitability

“…Gruhn et al (2007) paslaugų teikimo procesą skaido į procedūras ir technologiją siūlo vertinti pagal atskirų procedūrų tinkamumą. Evans ir Dale (1996) procedūrų tinkamumą apibūdina techninės įrangos parinkimo ir naudojimo galimybėmis, jos veikimo patikimumu.…”

“…Jie pritaria ir kitų tyrėjų nuomonei, kad tikslinga išskirti paslaugų procedūrų kriterijus, pagal kuriuos būtų galima vertinti tiek įmonės vidaus pokyčius, tiek įmonės aplinkos pokyčius, įdiegus naują technologiją. Gruhn et al (2007) siūlo nustatyti dvi kriterijų grupes: bendrųjų kriterijų grupę (ją sudaro kriterijai, pagal kuriuos vertinama technologijos įtaka pridėtinės vertės kūrimui, vartotojų poreikių tenkinimui) bei individualių kriterijų grupę, pagal kuriuos vertinama procedūrų įtaka personalo veiklai bei darbo sąlygoms.…”

An Adaptive Middleware for Mobile Information Systems

“…From this example, we can see two major issues that need to be considered in supporting mobile business processes (Gruhn et al, 2007): On one hand, the processes may be very specific and complex, and on the other hand, data used during a process may only be used for this particular process (like the catalog containing all parts of a particular car). Traditionally, these issues have been addressed in two ways: 1.…”

HAYBOL: An Android-Based Apartment Locator Application

“…This has made the use of mobility-supporting technology an interesting opportunity for business owners because it can optimize the use of selected business processes. Such mobile business processes are often found in industries for sales or service purposes (Gruhn, Kohler, & Klawes, 2007). Today, it is at the stage of maturity and has become the focus of business activities.…”