Model for e-Government Implementation in Pakistan

Arfeen, Muhammad Irfanullah; Iqbal, Javed; Mushtaq, Muhammad Jamil

doi:10.1145/3047273.3047372

Cited by 7 publications

(7 citation statements)

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“…While some skepticism exists regarding the perceived benefits of technology for developing countries (Vatanasakdakul et al, 2004), let alone in village government, we found that e‐government is still attractive to village governments in the regency. They believe that adopting certain technologies can improve their job performance (Singh & Sinha, 2020) and improve citizen services (Arfeen et al, 2017). The enthusiasm to benefit from e‐government refutes the general view regarding a digital gap in village government.…”

Section: Discussionmentioning

confidence: 99%

Factors influencing village information systems adoption in Indonesia: A qualitative study

Sihotang

Purwandari

Eitiveni

et al. 2023

E J Info Sys Dev Countries

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Like other developing countries, the Indonesian government is pursuing digital transformation to achieve good governance at the central and micro levels. One of the strategies for achieving digital government transformation at the micro level is implementing village information systems (VIS), information systems that village officials manage. Unfortunately, not all villages in Indonesia are thriving in adopting VIS. Therefore, this study aims to answer an overarching puzzle: Why did some village governments successfully adopt VIS while others failed? Using a case‐study approach to VIS adoption in Gunungkidul Regency, Indonesia, this study fills the gap in the literature from the technological‐organizational–environmental perspective that affects e‐government adoption at the village government level. We found four main factors that influence the success or failure of village information systems adoption: (1) VIS interoperability (technology context), (2) the workload of village officers (organizational context), (3) the role of civil society, and (4) the role of a vendor (environmental context). This research enriches the literature by identifying these four factors within the TOE framework, still rarely present in e‐government adoption studies, especially in the context of village governments in developing countries. This research has practical implications for the successful adoption of VIS as a village government effort to gain data sovereignty.

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Section: Discussionmentioning

confidence: 99%

Factors influencing village information systems adoption in Indonesia: A qualitative study

Sihotang

Purwandari

Eitiveni

et al. 2023

E J Info Sys Dev Countries

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“…Further, very few researchers could identify the CSFs for the e-Government success in Pakistan. For instance, Mohamed (2017) and Arfeen et al (2017) claim that political-centric factors are very much important, whereas Memon and Awan (2017) and Siddique (2016) emphasize that legislative-centric factors are important for the e-Government success in Pakistan. Similarly, Al-Hujran et al (2015), Elkadi (2013) and Khan et al (2014) believe that managerial-centric factors are very important, whereas Rashid et al (2017) and Islam et al (2017) think that scope-centric factors are more important for the e-Government success in Pakistan.…”

Section: Governance In Pakistanmentioning

confidence: 99%

“…The UN surveys indicate that the e-Government ranking of Pakistan was relatively better during 2005-2008 due to its better strategies (UNPAN, 2005(UNPAN, -2008. However, it then declined due to inadequate strategies adopted by the then governments (Arfeen et al, 2017).…”

Section: Governance-centric Factorsmentioning

confidence: 99%

“…The appropriate policies are critical for the growth of ICT sector and attract international support for the ICT4D and e-Government projects. The GOP devised Good Governance in Pakistan several IT policies, strategies and action plans; however, no version could be successfully implemented so far (Arfeen et al, 2017;Siddique, 2016). 2.5.1.5 Legal framework.…”

Section: Governance-centric Factorsmentioning

confidence: 99%

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Policymakers’ perspective about e-Government success using AHP approach

Hassan

Lee

2019

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Purpose The e-Government has a potential to entrench Good Governance in Pakistan. However, this technology could not be successfully developed and implemented in public sector – despite of efforts made by the Government. Consequently, public sector is suffering from bad Governance, which ultimately affects the Governance as well as e-Government ranking of Pakistan in the globe – as indicated by the UN surveys and other relevant indices. This paper aims to propose a novel techno-policy framework for its successful implementation by considering all relevant critical success factors (CSFs) and determining their relative importance from policymakers’ perspective. Further, it aims to excerpt the root causes of e-Government failure in Pakistan and to derive valuable policy implications for its success in the public sector. Design/methodology/approach The techno-policy framework was developed by identifying all the CSFs and assimilating them by deploying the analytic hierarchy process (AHP) approach. The survey instrument was designed to compare all the CSFs on the basis of AHP scale and to collect the socio-demographic data. An interview based survey of all the concerned stakeholders was conducted to know their perspective about the proposed framework and to determine their relative importance about all the CSFs. Finally, the empirical estimations were performed by using the Expert-Choice decision-making system. Findings The analysis of empirical results depicts that among CSFs’ main-categories – Governance is the most important; whereas, the Management and Resources are relatively more important; however, the Socio-Economics is relatively less important for the e-Government success in Pakistan. Further, among CSFs’ sub-categories – Political, Managerial, Legislative, Non-Technical, and Technical are relatively more important than Social, Economic, and Scope for the e-Government success in Pakistan. Lastly, among all CSFs – Political Stability, Managerial Strategy, ICT Policies, Funding, Portal Technology, Education & Skills, Cost, and Autonomy are the most important factors of their respective categories, and which can positively affect the e-Government success in Pakistan. Research limitations/implications This study fills the gap caused by paucity of literature in terms of empirical based techno-policy research in the e-Government domain – from implementation perspective. Further, it serves as a prototype for the prospective researchers, who aim to conduct policy oriented research toward e-Government development in their respective regions. Practical implications The key findings, policy implications & recommendations of this study are quite valuable and of practical significance for the government, policymakers, practitioners, researchers and all the concerned stakeholders and beneficiaries. Further, this study paves a way forward toward entrenching the Good Governance in Pakistan. Originality/value This study contributes in several ways. It highlights the significance of e-Government as a technology for attaining Good Governance in Pakistan. Further, it presents consolidated view of all the concerned stakeholders toward the successful implementation of all e-Government programs in Pakistan. Finally, it provides a guideline for the government agencies to formulate their e-Government policy and strategy as per the needs of all stakeholders in Pakistan.

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“…Also the e-government through the provision of services via the Internet gains the loyalty of citizens and encourages them to participate in government work. Users can also contact government institutions at any time and from anywhere without the need to visit any government office or agency, thus saving and reducing costs for both parties [6], [7]. The quality of e-government services is the basis for judging the success or failure of e-services provided to users.…”

Section: Introductionmentioning

confidence: 99%

An Investigation of the E-Services Quality provided by Kuwait Government Portal

2021

IJATCSE

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The unlimited development and extensive use of ICT has helped governments around the world to innovate and improve public services through the advantages of egovernment services. First step of this study was an attempt to measure the quality of e-services provided by the usercentric Kuwait Government Online Portal through investigating the quality standards of e-government services and different quality dimensions of e-government services as identified in the literature. Post examining E-service quality models one model was selected and used to validate the quality of e-services provided by the Kuwait Government Online Portal. A survey was presented to 486 valid participants through an online questionnaire. The result of the survey in general showed a diverse quality results which was around the range of “Neutral”. This could be due to having a large number of diverse e-services provided by more than 60 government agencies all enclosed in the Kuwait Government Online Portal. The second step of this study was to validate the result from the survey through conducting a semi-structured interviews by the authors with three top management officials at the government entity responsible for implementing e-government program in Kuwait. The interviews have revealed interesting insights, namely the existence of strong presence of silo-mentality in government entities which could be the main cause for not achieving integrated e-services. Future work will include studying specific e-services and defining suitable categorization that helps in determining their quality. The model that was used in this study was based on high-level dimensions that needs to be broken down into subdiminutions that could contribute to increasing the accuracy of the results of e-service quality evaluation. In addition, measuring the effect of silo-mentality of the government over the quality of e-services in Kuwait is desirable.

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Model for e-Government Implementation in Pakistan

Cited by 7 publications

References 4 publications

Factors influencing village information systems adoption in Indonesia: A qualitative study

Factors influencing village information systems adoption in Indonesia: A qualitative study

Policymakers’ perspective about e-Government success using AHP approach

An Investigation of the E-Services Quality provided by Kuwait Government Portal

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