Mode Effects in Survey Research: a Comparison of Mail, Telephone, and Face To Face Surveys

Leeuw, Edith D. de

doi:10.1177/075910639304100101

Cited by 27 publications

(34 citation statements)

References 17 publications

(10 reference statements)

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“…A possible explanation is that the five answer options in the gastrointestinal and mucous membrane symptoms represent every possible answer, whereas the dichotomous musculoskeletal questions leave no possibility for infrequent or unsevere symptoms. Hochstim [1967] andDe Leeuw [1993] reported a higher item omission for sensitive questions in the mail survey, which is concordant with our result that item omission was lower in the telephone interview. Siemiatycki [1979] found equal item omission percentages in both data collection methods, which is not in line with our results.…”

Section: Item Omissionsupporting

confidence: 94%

“…The validity and accuracy of the answers were higher in the mail method [De Leeuw, 1993;Van der Zouwen and De Leeuw, 1991;Siemiatycki, 1979], and respondents showed a tendency to move toward more ''socially desirable'' answers in the telephone interview [Walker and Restuccia, 1984]. By contrast, Hochstim [1967] reported trivial interstrategy differences and equal validity of the responses.…”

Section: Data Collection Biasmentioning

confidence: 94%

“…Some investigators have concluded that the two methods are interchangeable [Hochstim, 1967;De Leeuw, 1993], whereas others [Walker and Restuccia, 1984] preferred the mail survey because of a lower chance of biased responses and complete assurance of confidentiality.…”

Section: Introductionmentioning

confidence: 98%

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Comparison of a self-administered questionnaire and a telephone interview of 146 Danish waste collectors

et al. 1997

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Section: Item Omissionsupporting

confidence: 94%

Section: Data Collection Biasmentioning

confidence: 94%

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Comparison of a self-administered questionnaire and a telephone interview of 146 Danish waste collectors

et al. 1997

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“…The Spanish study used personal interview in the household whereas the Danish study used a mail questionnaire. Respondents in telephone questionnaires and face to face administered questionnaires generally report better health and well-being than respondents in mail administered questionnaires [48][49][50]. Such a methods effect could partly explain why Spain had better scores than Denmark on nine scales, but would not explain why Denmark had better scores on the remaining nine scales.…”

Section: Discussionmentioning

confidence: 94%

Psychosocial work environment and its association with socioeconomic status. A comparison of Spain and Denmark

Moncada

Pejtersen

Navarro

et al. 2009

Scand J Public Health

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Aims: The purpose of this study was to describe psychosocial work environment inequalities among wage earners in Spain and Denmark. Methods: Data came from the Spanish COPSOQ (ISTAS 21) and the Danish COPSOQ II surveys both performed in 2004-05 and based on national representative samples of employees with a 60% response rate. Study population was 3,359 Danish and 6,685 Spanish women and men. Only identical items from both surveys were included to construct 18 psychosocial scales. Socioeconomic status was categorized according to the European Socioeconomic Classification System. Analysis included ordinal logistic regression and multiple correspondence analysis after categorizing all scales. Results: A relationship between socioeconomic status and psychosocial work environment in both Denmark and Spain was observed, with wider social inequalities in Spain for many scales, describing a strong interaction effect between socioeconomic status and country. Conclusions: Socioeconomic status is related to psychosocial work environment and some adverse psychosocial conditions tend to cluster in lower socioeconomic status groups in both Spain and Denmark. This effect could be modified by a country's characteristics, such as economic and labour market structures, normative regulations and industrial relations including work organization. Hence, preventive strategies to reduce social inequalities in working conditions should consider the combination of actions at the macro and micro levels.

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“…Aquilino 1994 X Aquilino 1998 X de Leeuw and Hox 1993X Aneshensel et al 1982 bias, questions must be asked about attitudes, beliefs, or behaviors that empirical evidence documents are on sensitive topics and therefore subject to such bias.…”

Section: Unconfounded Mode Comparisonsϫnot Rdd Versus Area Probabilitmentioning

confidence: 99%

Telephone versus Face-to-Face Interviewing of National Probability Samples with Long Questionnaires

Holbrook¹,

Green²,

Krosnick³

2003

Public Opinion Quarterly

752

483

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The last 50 years have seen a gradual replacement of face-to-face interviewing with telephone interviewing as the dominant mode of survey data collection in the United States. But some of the most expensive and large-scale nationally funded, long-term survey research projects involving national area-probability samples and long questionnaires retain face-to-face interviewing as their mode. In this article, we propose two ways in which shifting such surveys to random digit dialing (RDD) telephone interviewing might affect the quality of data acquired, and we test these hypotheses using data from three national mode experiments. Random digit dialing telephone respondents were more likely to satisfice (as evidenced by no-opinion responding, nondifferentiation, and acquiescence), to be less cooperative and engaged in the interview, and were more likely to express dissatisfaction with the length of the interview than were face-to-face respondents, despite the fact that the telephone interviews were completed more quickly than the face-to-face interviews. Telephone respondents were also more suspicious about the interview process and more likely to present themselves in socially desirable ways than were face-to-face respondents. These findings shed light on the nature of the survey response process, on the costs and benefits associated with particular survey modes, and on the nature of social interaction generally.

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Mode Effects in Survey Research: a Comparison of Mail, Telephone, and Face To Face Surveys

Cited by 27 publications

References 17 publications

Comparison of a self-administered questionnaire and a telephone interview of 146 Danish waste collectors

Comparison of a self-administered questionnaire and a telephone interview of 146 Danish waste collectors

Psychosocial work environment and its association with socioeconomic status. A comparison of Spain and Denmark

Telephone versus Face-to-Face Interviewing of National Probability Samples with Long Questionnaires

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