“…Furthermore, according to Serenko et al, other academics "also worked on the development of IC definitions, concepts, tools, and approaches" (Serenko and Bantis, 2013). Sveiby formed the foundation for accounting practices for measuring intangible assets (Sveiby, 1987, as cited in Serenko andBantis, 2013, 479); Itami and Roehl emphasized the role of organizational "invisible assets" including customer base and technical know-how (Itami andRoehl, 1987, as cited in Serenko andBantis, 2013, 479); Saint-Onge defined and popularized the term "customer capital," (Saint-Onge, 1996 as cited in Serenko and Bantis, 2013, 479); Wiig differentiated between IC management and KM (Wiig, 1997 as cited in Serenko andBantis, 2013, 479). In addition, Lev and Zarowin empirically demonstrated deterioration in the usefulness of traditional financial information and linked the value of intangibles to financial performance (Lev and Zarowin, 1997 as cited in Serenko andBantis, 2013, 479), andStewart (1997) drew attention of the key business stakeholders to the value of intangible assets (Stewart, 1997 as cited in Serenko andBantis, 2013, 479).…”