Mobile Technology for Social Inclusion of Migrants in the Age of Globalization: A Case Study of Newly Arrived Healthcare Professionals in Sweden

Lindström, Nataliya Berbyuk; Hashemi, Sylvana Sofkova

doi:10.18848/1832-3669/cgp/v15i02/1-18

Cited by 3 publications

(10 citation statements)

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“…Increasing digitalization in Europe, particularly in Sweden, is another barrier in terms of the digital skills gap that many low-skilled migrants must overcome when entering the host society [28][29][30]. Yet, from another perspective, information and communication technology (ICT), defined as a "diverse set of technological tools and resources used to transmit, store, create, share, or exchange information" [31], which includes computers, the internet, broadcasting, and telephony, provides integration support for developing contacts with locals [32], learning language and culture [33][34][35], and obtaining information about health care services [36].…”

Section: Digitalization and Migrant Carementioning

confidence: 99%

Perspectives of Nurses and Doulas on the Use of Information and Communication Technology in Intercultural Pediatric Care: Qualitative Pilot Study

Lindström

Pozo

2020

JMIR Pediatr Parent

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Background Sweden is rapidly becoming an increasingly multicultural and digitalized society. Encounters between pediatric nurses and migrant mothers, who are often primary caregivers, are impeded by language problems and cultural differences. To support mothers, doulas, who are women having the same linguistic and cultural backgrounds, serve as cultural bridges in interactions with health care professionals. In addition, information and communication technology (ICT) can potentially be used to manage interactions owing to its accessibility. Objective The objective of this study was to investigate the role of ICT in managing communicative challenges related to language problems and cultural differences in encounters with migrant mothers from the perspectives of Swedish pediatric nurses and doulas. Methods Deep semistructured interviews with five pediatric nurses and four doulas from a migrant-dense urban area in western Sweden were audio recorded, transcribed, and analyzed using thematic content analysis. Results The results showed that ICT contributes to mitigating communicative challenges in interactions by providing opportunities for nurses and migrant mothers to receive distance interpreting via telephones and to themselves interpret using language translation apps. Using images and films from the internet is especially beneficial while discussing complex and culturally sensitive issues to complement or substitute verbal messages. These findings suggest that ICT helps enable migrant mothers to play a more active role in interactions with health care professionals. This has important implications for their involvement in other areas, such as child care, language learning, and integration in Sweden. Conclusions The findings of this study suggest that ICT can be a bridging tool between health care professionals and migrants. The advantages and disadvantages of translation tools should be discussed to ensure that quality communication occurs in health care interactions and that health information is accessible. This study also suggests the development of targeted multimodal digital support, including pictorial and video resources, for pediatric care services.

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Section: Digitalization and Migrant Carementioning

confidence: 99%

Perspectives of Nurses and Doulas on the Use of Information and Communication Technology in Intercultural Pediatric Care: Qualitative Pilot Study

Lindström

Pozo

2020

JMIR Pediatr Parent

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“…Based on the self‐assessment and interview responses, Lindström and Hashemi (2019) found that the HCPs did not regard the MALL tool as helpful for integration into Swedish society as expected. An instance of this disconnects between the immigrant's goals and the mobile app is whenever they used the app to contact locals – the immigrants received general information about Swedish customs.…”

Section: Literature Reviewmentioning

confidence: 93%

“…Along with language competence, being culturally competent and knowledgeable is also key for enabling social integration processes (Ager & Strang, 2008). However, Lindström and Hashemi (2019) argued that attention to subgroups of incoming migrant populations is necessary in order to efficiently integrate them through language and cultural knowledge. Lindström and Hashemi's (2019) study focused on Arabic‐speaking health care professionals (HCPs) who have recently immigrated to Sweden.…”

Section: Literature Reviewmentioning

confidence: 99%

“…However, Lindström and Hashemi (2019) argued that attention to subgroups of incoming migrant populations is necessary in order to efficiently integrate them through language and cultural knowledge. Lindström and Hashemi's (2019) study focused on Arabic‐speaking health care professionals (HCPs) who have recently immigrated to Sweden. The researchers desired to investigate how this subgroup of immigrants uses mobile devices to develop Swedish language skills and cultural knowledge, especially with the past research suggesting that technology can act as a bridge connecting users to the host society's culture (Collin & Karsenti, 2012).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Each week, participants were instructed to complete an activity on the app and then do an interview to report their experiences and usage of the mobile app. Participants also completed a self‐assessment inquiring about their professional needs and confidence levels regarding Swedish language ability and Swedish culture and society (Lindström & Hashemi, 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

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The effect of mobile‐assisted learning in real language attainment: A systematic review

Figueiredo

2023

Computer Assisted Learning

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Perspectives of Nurses and Doulas on the Use of Information and Communication Technology in Intercultural Pediatric Care: Qualitative Pilot Study (Preprint)

Lindström¹,

Pozo²

2019

Preprint

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BACKGROUND Sweden is rapidly becoming an increasingly multicultural and digitalized society. Encounters between pediatric nurses and migrant mothers, who are often primary caregivers, are impeded by language problems and cultural differences. To support mothers, doulas, who are women having the same linguistic and cultural backgrounds, serve as cultural bridges in interactions with health care professionals. In addition, information and communication technology (ICT) can potentially be used to manage interactions owing to its accessibility. OBJECTIVE The objective of this study was to investigate the role of ICT in managing communicative challenges related to language problems and cultural differences in encounters with migrant mothers from the perspectives of Swedish pediatric nurses and doulas. METHODS Deep semistructured interviews with five pediatric nurses and four doulas from a migrant-dense urban area in western Sweden were audio recorded, transcribed, and analyzed using thematic content analysis. RESULTS The results showed that ICT contributes to mitigating communicative challenges in interactions by providing opportunities for nurses and migrant mothers to receive distance interpreting via telephones and to themselves interpret using language translation apps. Using images and films from the internet is especially beneficial while discussing complex and culturally sensitive issues to complement or substitute verbal messages. These findings suggest that ICT helps enable migrant mothers to play a more active role in interactions with health care professionals. This has important implications for their involvement in other areas, such as child care, language learning, and integration in Sweden. CONCLUSIONS The findings of this study suggest that ICT can be a bridging tool between health care professionals and migrants. The advantages and disadvantages of translation tools should be discussed to ensure that quality communication occurs in health care interactions and that health information is accessible. This study also suggests the development of targeted multimodal digital support, including pictorial and video resources, for pediatric care services.

show abstract

Mobile Technology for Social Inclusion of Migrants in the Age of Globalization: A Case Study of Newly Arrived Healthcare Professionals in Sweden

Cited by 3 publications

References 0 publications

Perspectives of Nurses and Doulas on the Use of Information and Communication Technology in Intercultural Pediatric Care: Qualitative Pilot Study

Perspectives of Nurses and Doulas on the Use of Information and Communication Technology in Intercultural Pediatric Care: Qualitative Pilot Study

The effect of mobile‐assisted learning in real language attainment: A systematic review

Perspectives of Nurses and Doulas on the Use of Information and Communication Technology in Intercultural Pediatric Care: Qualitative Pilot Study (Preprint)

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