Mobile Shopping Should be Useful, Convenient and Fun!

Shaw, Norman; Sergueeva, Ksenia

doi:10.1007/978-3-319-58484-3_7

Cited by 3 publications

(2 citation statements)

References 32 publications

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“…The total weighted average mean of Online Shopping is 2.83 with a qualitative index of "Often". Shaw and Sergueeva (2017) argued that there is no need to drive to several stores to determine who has the most affordable price. Internet sites are open 24/7, so the products may be bought at any time.…”

Section: Findings and Discussionmentioning

confidence: 99%

Effectiveness of E-Banking To Customer Life Service

Mercurio¹,

Capina²,

Tablizo³

et al. 2022

IJAFE

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This research analyzed the effectiveness of e-banking to customer life service, while at the same time determined the experiences and difficulties met by the respondents in terms of online payment transaction, online fund transfer, and online shopping. Utilizing descriptive-evaluative research design, a validated self-made survey questionnaire composed of sixty-seven (67) indicators were distributed to purposively selected forty-five (45) consistent users of e-banking services across different demography. Results showed that there is no significant difference in the experiences and difficulties encountered by the respondents in e-banking when grouped according to demographic profile. However, significant difference is present on the difficulties encountered in online shopping when grouped according to gross monthly income. Although it can be implied from the results of the data that the respondents still have reservations on the use of e-banking in daily and consistent transactions, it has been found effective in providing good customer life service as respondents would opine that online payment can save time, money and effort. Furthermore, online fund transfer can be trusted, and online shopping is seen to be quick and hassle-free. From a commerce perspective, this study emphasizes that there remain strong points of development towards the integration of e-banking to daily life transactions of customers and other prospects.

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Section: Findings and Discussionmentioning

confidence: 99%

Effectiveness of E-Banking To Customer Life Service

Mercurio¹,

Capina²,

Tablizo³

et al. 2022

IJAFE

View full text Add to dashboard Cite

show abstract

“…Convenience toward mobile payment is a strong positive effect leading to mobile payment usage (Pal et al, 2021). Shaw and Sergueeva (2016) also found that perceived convenience positively influenced consumers' intention to use smartphones for mobile commerce. Hence, we propose the following hypothesis:…”

Section: Perceived Security Fi Attitude Toward Mobile Paymentsmentioning

confidence: 98%

Exploring the role of innovation attributes on mobile payment adoption

Arli

Bakpayev

2023

JCM

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Purpose Consumers worldwide are increasingly adopting mobile payments. However, despite its global popularity, this innovation did not diffuse among American consumers extensively. As of 2019, less than 30% of smartphone users in the USA engaged in mobile payments. The purpose of this paper is to investigate drivers of mobile payment adoption in the USA and to explore the mediating factors of consumers’ attitudes toward mobile payments. Design/methodology/approach Data were collected through Amazon M-Turk in the USA with 222 final respondents. Participants received an incentive to participate in this study. The measurement and structural models were evaluated by the component-based partial least squares (PLS) approach using Smart-PLS 3 software. Findings The study shows several factors affecting consumers’ attitudes toward mobile payments. Specifically, relative advantage, compatibility, observability, perceived security and convenience influence attitudes toward mobile payments and, consequently, behavioral intent to use mobile payment technology. This investigation contributes to the ongoing inquiry on the adoption of mobile payment technology in the USA. It offers specific insights for managers on how to increase mobile payment adoption. The study establishes a modified diffusion of innovations (DOI) model of consumer attitudes toward the use of mobile payments. Research limitations/implications The objective of this study is to focus mainly on consumers in the USA, and it limits the generalizability of this study. Originality/value This study contributes to the current research on mobile payment adoption. Based on theoretical considerations, the authors derived a research model specifying critical drivers of an individual’s intentions to use mobile payments. Specifically, we establish a modified DOI-based model of consumer attitudes towards mobile payments. It shows several contributing factors affecting consumers’ attitudes toward mobile payments. The paper has important managerial implications aimed at the increase of the diffusion of mobile payments in the USA.

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What drives the adoption of mobile payment? A Malaysian perspective

et al. 2019

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The purpose of this study is to examine the antecedents of behavioural intention to adopt mobile payment among working adults in Malaysia. The variables of the unified theory of acceptance and use of technology 2 (UTAUT2) with perceived security were adopted as a theoretical base. The gathered data through a questionnaire were examined by using multiple linear regression (MLR) analysis. The study revealed that performance expectancy, facilitating conditions, hedonic motivation, and perceived security are significant in mobile payment adoption. However, effort expectancy and social influence are not significant. The findings of this study contributed to a simple UTAUT2 model with perceived security as an additional construct in explaining the adoption intention of mobile payment. The findings of this study are applicable to the mobile payment service providers in Malaysia to improve their mobile payment quality by improving the facilitating conditions.

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Mobile Shopping Should be Useful, Convenient and Fun!

Cited by 3 publications

References 32 publications

Effectiveness of E-Banking To Customer Life Service

Effectiveness of E-Banking To Customer Life Service

Exploring the role of innovation attributes on mobile payment adoption

What drives the adoption of mobile payment? A Malaysian perspective

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