Mobile Financial Services in the Context of Bangladesh

Kabir, Md. Humayun; Huda, S. S. M. Sadrul; Faruq, Omar

doi:10.12775/cjfa.2020.013

Cited by 8 publications

(5 citation statements)

References 5 publications

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“…These three MFS providers have been selected due to their dominant market share of 97% in Bangladesh (Latifee & Tamanna, 2022). The MFS sector significantly influences the financial inclusion of Bangladesh's economy (Kabir et al, 2020). A total of 400 questionnaires were distributed, and respondents were selected via systematic random sampling from 36 randomly selected agent points in three districts.…”

Section: Methodsmentioning

confidence: 99%

“…Mobile Financial Services (MFS) is a banking approach that combines traditional banking with mobile networks. MFS allows clients to perform banking and other financial activities using mobile phones (Kabir et al, 2020). The debut of MFS in Bangladesh was in 2011, with the joint introduction of Rocket and bKash as the MFS brand by Dutch Bangla Bank Limited and BRAC Bank.…”

Section: Introductionmentioning

confidence: 99%

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Does Brand Image Matters in Developing Long-Term Relationship in Mobile Financial Service Industry?

Saha,

Md. Borak Ali

2024

SEBR

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In the current highly competitive mobile financial service market, all organizations must establish long-term relationships with their clients and achieve the highest level of loyalty. Despite many studies, maintaining long-term relationships remains a formidable challenge. This study investigates how brand image moderates the association between relationship quality and brand loyalty. A theoretical framework was established, and structural equation modeling was utilized to examine the relationships. Data was collected from 257 respondents from 6 upazilas using systematic random sampling. The data was analyzed using SmartPLS-based structural equation modeling. The findings indicated a notable connection among trust, commitment, and brand loyalty. The results indicated that brand image moderates the impact of satisfaction and communication on brand loyalty. Lastly, brand image has a positive but insignificant moderating impact on security to brand loyalty association. These outcomes have both theoretical and practical consequences.

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Section: Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Does Brand Image Matters in Developing Long-Term Relationship in Mobile Financial Service Industry?

Saha,

Md. Borak Ali

2024

SEBR

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“…Besides, a population facing financial exclusion often have difficulties in getting employment (Corr, 2006). Additionally, businesses often fail to reap the benefits of MFS as it incurs high transaction costs (Kabir, Sadrul Huda & Faruq, 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

The Impact of Mobile Financial Services on the Usage Dimension of Financial Inclusion: An Empirical Study From Bangladesh

Ashraf

2022

CJFA

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A plethora of studies have investigated how Mobile Financial Services (MFS) induces financial inclusion around the world. However, research in the context of Bangladesh was rather limited. Hence, the primary objective of this paper was to investigate whether there was a statistically significant relationship between MFS and financial inclusion, measured by two time series variables – the number of MFS agents and number of registered MFS users per 100,000 of population, from 2017 to 2020. For analyzing the relationship between these two variables, multiple statistical methods were employed – including Vector Auto Regression, Cointegration and Granger Causality. The analysis revealed that both time series variables had an increasing trend with time. More importantly, the analysis specified that there was no statistically significant relationship between MFS, measured by the number of agents and the ‘usage’ dimension of financial inclusion, measured by number of registered MFS users in the context of Bangladesh. Moreover, the study was unable to find any significant changes in the trends of these variables that could be attributed to the COVID-19 pandemic in Bangladesh.

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“…The extensive use of the mobile phone has become common among the people of Bangladesh since the total number of mobile phone subscribers has reached 173.357 (Note 6) million at the end of February 2021, an increase of more than a million within a month. As a part of technological innovation, it is considered a crucial medium for deepening financial inclusion, especially for developing countries where unbanked people can have access to mobile financial services (Kabir et al, 2020). Mobile money enables users to undertake several financial transactions like bills payment, money transfers, savings, loan acquisition, and products and services (Senyo & Osabutey, 2020).…”

Section: Mobile Financial Services (Mfs)mentioning

confidence: 99%

“…Although there have been extensive studies on FinTech in the last five years, the area remains uncovered in Bangladesh. Research has been done on specific modes of digital financial services; mobile financial services (MFS) issues (Bilkis & Khan, 2016;Kabir et al, 2020); automated teller machine (ATM) issues (Saha & Rahman, 2018); the prospect of internet banking (Alam et al, 2007); adoption of e-banking (Hasan et al, 2010) or policy implication for e-banking (Rahman, 2009).…”

Section: Introductionmentioning

confidence: 99%

Bangladesh toward Digital Financial Inclusion: FinTech Experience

Ahmed¹,

Hasan²

2021

jebi

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Digitalization in financial services, in another way financial technology or FinTech, has drastically extended financial intermediation while customers are experiencing and engaging with the development of new digital products and competencies. Nevertheless, over two billion people worldwide remain out of accessing financial services that make financial inclusion an equally important concern for all economies, including Bangladesh. Over the last few years, a good number of academic literature has been made on FinTech covering how essential it is to serve the unbanked and underbanked countries. This study tries to provide an inclusive survey of relevant literature on FinTech and its potential to disruptive financial intermediation globally and nationally. Therefore, a descriptive research design has been adopted entirely based on secondary resources and mostly relying on the Global Findex database, International Monetary Fund (IMF) releases, and Bangladesh Bank reports. It has been evident that digital financial inclusion is connecting more and more people to the financial system at a growing pace resulting in substantial welfare benefits throughout the nation. Even if the active use of mobile money systems, digital banking, especially internet banking, is reshaping our bank. However, there is much work to be done compassing the challenges and the threats of FinTech as important policy issues for the existing financial landscape. In conclusion, this study provides an insight into the country's digital financial system and contributes to further study in relevant disciplines.

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Mobile Financial Services in the Context of Bangladesh

Abstract: Financial service is one of the significant finance areas, which can be regarded as the functions provided by organizations that operate in the finance industry. In this dynamic era of business, there has been notable progress in the innovation of

Cited by 8 publications

References 5 publications

Does Brand Image Matters in Developing Long-Term Relationship in Mobile Financial Service Industry?

Does Brand Image Matters in Developing Long-Term Relationship in Mobile Financial Service Industry?

The Impact of Mobile Financial Services on the Usage Dimension of Financial Inclusion: An Empirical Study From Bangladesh

Bangladesh toward Digital Financial Inclusion: FinTech Experience

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