Mitigating Product Harm Crises and Making Markets Sustainable: How does National Culture Matter?

Samaraweera, G. C.; Li, Chongguang; Qing, Ping

doi:10.3390/su6052642

Cited by 9 publications

(6 citation statements)

References 42 publications

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“…It would also be interesting to find out how the implemented strategies would influence the estimated weights of the model. Finally, future research could focus on the impact of culture, which plays an important role in crisis management (Samaraweera et al , 2014) and the way it influences the relationships among variables in the current model.…”

Section: Limitations and Directions For Future Researchmentioning

confidence: 99%

Crises through the consumer lens: the role of trust, blame and risk

Vassilikopoulou

Lepetsos

Siomkos

2018

JCM

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Purpose This paper aims to examine consumer reactions during product-harm crises by measuring the impact of perceived risk, blame and trust on consumer purchase intentions. Moreover, the role of perceived crisis severity is examined as affecting the three main endogenous variables of the conceptual framework. Design/methodology/approach The study uses the real-scenario approach for empirically testing the proposed conceptual framework. Participants were called to assess the story of a defective product (i.e. a soother that was recently recalled). Findings Results of the equation modeling demonstrate that perceived severity significantly influence trust and blame while it does not affect perceived risk. In addition, trust, blame and perceived risk notably affect purchase intentions. Practical implications Based on the study’s results, companies could implement appropriate strategies for reducing the negative consequences of a product-harm crisis. Originality/value The paper presents four key originality traits: Crisis management from the consumer perspective has received little attention. The relationship between trust, perceived risk and purchase intentions has not been explored in the crisis management field. Attribution of blame is a new variable added to the perceived risk-trust-purchase intention model. Perceived severity is examined as a moderator affecting the main endogenous variables of the conceptual framework.

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Section: Limitations and Directions For Future Researchmentioning

confidence: 99%

Crises through the consumer lens: the role of trust, blame and risk

Vassilikopoulou

Lepetsos

Siomkos

2018

JCM

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“…On the other hand, the effects of culture on the consequences of product-harm crises (Taylor, 2000;Samaraweera et al, 2014) are believed to have an important research potential (Cleeren et al, 2017). In addition, it is very important to adopt different theoretical approaches in future research to expand the current perspective on the subject (Wowak and Boone, 2015;Cleeren et al, 2017).…”

Section: Discussionmentioning

confidence: 99%

Kusurlu Ürün Kri̇zi̇ Ve Ürün Geri̇ Çağirma Li̇teratürü Üzeri̇ne Kavramsal Bi̇r İnceleme

Erol¹,

Özata²

2021

PPAD

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Kalite ve iş süreçlerindeki gelişmelere rağmen yakın geçmişte yaşanan pek çok olay göstermiştir ki, kusurlu ürün krizleri ve bu krizlere bağlı olarak gerçekleştirilen ürün geri çağırmalar hem tüketicileri hem de firma ve paydaşlarını etkileyen karmaşık süreçleri beraberinde getirmektedir. Her bir krizin kendine özgü olması, bağlamının birbirinden farklılaşması ve araştırma yaklaşımlarındaki farklılıklar nedeniyle alanda çok sayıda çalışma bulunmaktadır. Bu durum bir yandan konuya ilişkin bilginin derinleşmesine katkı sağlarken aynı zamanda alan yazının oldukça yoğun ve karmaşık hale gelmesine de yol açmaktadır. Diğer yandan, kusurlu ürün krizleri üzerine yapılan çalışmaların ağırlıklı olarak gelişmiş ülkelerde yoğunlaştığı, Türkiye gibi gelişmekte olan ülkelerde ise konuya ilginin yeni yeni artmaya başladığı görülmektedir. Bu çalışma, Türkiye'den araştırmacıların bu konuya ilgilerini çekebilmek ve alanda yapılacak yeni çalışmaları teşvik edebilmek için alana ilişkin temel kavram ve süreçleri açıklamayı, alanda yapılan çalışmaları sistematik biçimde sunmayı ve gelecekte yapılabilecek araştırmalar için öneriler getirmeyi amaçlamaktadır. Bu kapsamda öncelikle temel kavram ve süreçler açıklanmış, sonrasında alanda yapılmış çalışmalar sunulmuş ve gelecek çalışmalar için öneriler getirilmiştir.

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“…National culture shapes also consumer reactions. Thus, companies have to choose culture-specific CSR programs and response strategies to crises in order to protect the moral reputational status and to make the market sustainable [50].…”

Section: National Culture and Organisational Behaviour With Emphasis ...mentioning

confidence: 99%

Influence of National Culture in Companies with Different Ownership on Employees’ CSR Perception in a Developing Country: The Case of Serbia

et al. 2022

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Starting from the fact that perceptions of employees might be related to national culture and our previous finding that CSR perception by employees depends on company ownership, in the present research, we aim at the investigation of relations between CSR and national culture perception by employees’ dependence on company ownership in the specific context of Serbia as a developing post-socialist country. Questionnaire-based research was conducted among employees in public and private companies in Serbia with domestic and foreign ownership. The results pointed out that both CSR and national culture perceptions are highly dependent on company ownership with the dependence of CSR perception on national culture perception by employees in public but not private companies. The obtained results point out that in private companies, excessive adoption of managerial practices not aligned with national culture resulted in shifts in perception of national culture, as well as in divergence between national culture and perceptions of CSR activities.

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Mitigating Product Harm Crises and Making Markets Sustainable: How does National Culture Matter?

Cited by 9 publications

References 42 publications

Crises through the consumer lens: the role of trust, blame and risk

Crises through the consumer lens: the role of trust, blame and risk

Kusurlu Ürün Kri̇zi̇ Ve Ürün Geri̇ Çağirma Li̇teratürü Üzeri̇ne Kavramsal Bi̇r İnceleme

Influence of National Culture in Companies with Different Ownership on Employees’ CSR Perception in a Developing Country: The Case of Serbia

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