Social work recognizes "the power and possibility of story" (Burack-Weiss, Lawrence, & Mijangos, 2017). We listen to our clients' personal narratives and establish relationships with them. But the power of eliciting people's stories can also be applied to entire communities. Communities serve not only as a context for people's lives but have a character, a story of their own. To understand what they consider we need to know about them and respond to their priorities is the aim of social work practice with multicultural communities.Why, then, is there a disconnect between social work and multicultural communities? A survey of an African American community revealed overwhelming agreement that social workers can be a great source of comfort to people in times of need (Williams, Simon, & Bell, 2015), consistent with perceptions of the general population (LeCroy & Stinson, 2004). Yet there was significantly less agreement that social workers were sensitive to their needs. Most associated social work with child protection and child welfare agencies. Negative perceptions are influenced by client relationships with broader institutions. This is particularly evident among clients who are navigating multiple social barriers. For example, in her research Mackall (2018) found that adolescents in the juvenile justice system view social workers and other frontline workers as representing social institutions (associating them with police and detention staff), thus responding with distrust and further isolation. Under conditions of racial segregation, high poverty and unemployment, and lack of access to resources and opportunities, distrust in institutions often carries over to social service organizations (Plaza, 2017). The extent to which clients access services, often attributed to barriers related to provider cultural competence, has been found to be associated with a series of interconnected events in their lives, events that precede and eventually lead to contact with social service agencies (Lauck, 2000, p. iii).These oppressive environments often eclipse the stories, the cultural richness of many communities-the totality of their life experience, their beliefs, social norms, and institutions. And so we don't fully integrate this cultural richness into our social service systems. Yet, cultural background significantly influences encounters CONTACT Yolanda C.