Abstract:PurposeThe purpose of this paper is to outline a useful model for identifying and addressing employee performance issues in academic libraries, specifically in a Learning Commons.Design/methodology/approachThe Human Performance Technology (HPT) model created by the International Society for Performance Improvement (ISPI) was used to identify employee performance issues in a newly created Learning Commons at a mid‐size academic library.FindingsApplying the HPT model to a Learning Commons enabled the authors to … Show more
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