Migrants' perceptions of using interpreters in health care

Hadziabdic, Emina; Heikkilä, Kristiina; Albin, Björn; Hjelm, Katarina

doi:10.1111/j.1466-7657.2009.00738.x

Cited by 83 publications

(128 citation statements)

References 18 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Interpreters did not recommend telephone interpretation because of the lack of body language and the low quality of technical equipment, which is in accordance with previous studies of Arabic-speaking migrants , Bosnian/Croatian/Serbian-speaking migrants (Hadziabdic et al, 2009b) and different kinds of healthcare staff (Hadziabdic et al, 2010). However, the second new finding of this study was that most of the interpreters who were on the agencies' telephone priority lists were employed by agencies who only invest small sums in interpreters' authorisation, training development and opportunities, so many telephone interpreters had low-quality language skills and lacked a professional attitude, which negatively affected communication as well as patient safety and quality of healthcare.…”

Section: Discussionsupporting

confidence: 74%

“…and March 2104, by semi-structured interviews and written descriptions. The interview guide and instruction guide for written descriptions were developed based on literature review and experiences described in previous studies of migrants (Hadziabdic et al, 2009a, Hadziabdic and, healthcare staff (Hadziabdic et al, 2010, Hadziabdic et al, 2011 and family members' perceptions and experiences of using interpreters in a healthcare setting (Hadziabdic et al, 2013). Examples of the main interview questions and written instructions are: 1) Please describe the preparation that you do before an interpreting situation in healthcare, and 2) How do you experience your role before, during and after an interpreting situation in healthcare?…”

Section: Designmentioning

confidence: 99%

See 1 more Smart Citation

Perspectives Of Professional Interpreters Regarding Their Role And Attitude In The Healthcare Encounter.

Hadziabdic¹

2018

Divers Equal Health Care

View full text Add to dashboard Cite

This study aimed to explore how professional interpreters experience their role in a healthcare encounter. An explorative study with semi-structured individual interviews and written descriptions was conducted with a purposeful sample of nine professional interpreters who represented the migrant population in Sweden. Qualitative content analysis was used to analyse data.The findings showed that the professional interpreters viewed their role as to transfer information accurately, to keep confidentiality, to remain impartial and to perform the duties related to their work assignments. However, the study also found a number of factors and challenges that influenced this role. These were: 1) the form of interpretation, 2) the interpretation environment, 3) the employment conditions and personal characteristics of the interpreters, and 4) the behaviour of the patient and healthcare staff during the interpretation session. The study found that professional interpreters experienced their role as aligning with the existing guidelines regarding an interpreter's role and ethical attitude. Healthcare service providers, policymakers and interpreter agencies should focus on improving training and support and development opportunities in order to increase the impact of interpretation on equality and quality of healthcare. Keywords What is known?• Language barriers can be diminished and communication in healthcare can be improved by using professional interpreters in healthcare consultations.• The role of the professional interpreter has previously been described as a conduit, which has been regarded as a controversial view, as the role is experienced as complex and conflicting.• There is a lack of knowledge concerning how professional interpreters experience their role and attitude before, during and after a healthcare consultation.What this paper adds.• The professional interpreters in this study viewed their central role as to transfer information accurately, to keep confidentiality, to remain impartial and to perform duties related to their work assignments and the code of ethics for interpreters.• The interpreters felt that several factors, such as the form of interpretation, the interpretation environment, their employment conditions and personal characteristics, and the behaviour of the patient and healthcare staff during the interpretation session, could influence their role.• The employment conditions and training of the interpreters, as well as the information and training of healthcare staff concerning the use of the interpreter service, were identified as challenges to be improved.• To ensure equality and high-quality healthcare, it is important to develop a functioning role of the interpreter and interpreter service that provides professional interpreters of high quality, in order that language barriers can be diminished and the healthcare of non-native speakers improved.

show abstract

Section: Discussionsupporting

confidence: 74%

Section: Designmentioning

confidence: 99%

Perspectives Of Professional Interpreters Regarding Their Role And Attitude In The Healthcare Encounter.

Hadziabdic¹

2018

Divers Equal Health Care

View full text Add to dashboard Cite

show abstract

“…Using professional interpreters was recommended, as they have good knowledge of medical terms and systems and can facilitate effective and productive communication. This phenomenon is not unique to Canada (Hadziabdic et al, 2009(Hadziabdic et al, , 2010(Hadziabdic et al, , 2011. Moreover, studies in the United Kingdom and Sweden have shown that effectiveness of interpretation services is influenced by ethnocultural factors (Hadziabdic et al, 2011).…”

Section: Discussionmentioning

confidence: 97%

Immigrant women's experience of maternity services in Canada: A meta-ethnography

et al. 2014

View full text Add to dashboard Cite

“…In Germany, it has been estimated that of 379,848 refugees in need of mental health care in 2015, only 19,472 received treatment (about 5%; BAfF, 2016). In addition, the use of professional interpreters is expensive, and is generally perceived by migrants as hindering their treatment (Hadziabdic, Heikkilä, Albin, & Hjelm, 2009). Using interpreters from the network of the person, such as family members, can be problematic in the context of psychosocial interventions because of confidentiality and issues around potential vicarious traumatization especially when children are asked to be interpreters.…”

Section: Barriers To Mental Health Care For Refugeesmentioning

confidence: 99%

Strengthening mental health care systems for Syrian refugees in Europe and the Middle East: integrating scalable psychological interventions in eight countries

Sijbrandij¹,

Acartürk

Bird³

et al. 2017

European Journal of Psychotraumatology

208

202

View full text Add to dashboard Cite

The crisis in Syria has resulted in vast numbers of refugees seeking asylum in Syria’s neighbouring countries as well as in Europe. Refugees are at considerable risk of developing common mental disorders, including depression, anxiety, and posttraumatic stress disorder (PTSD). Most refugees do not have access to mental health services for these problems because of multiple barriers in national and refugee specific health systems, including limited availability of mental health professionals. To counter some of challenges arising from limited mental health system capacity the World Health Organization (WHO) has developed a range of scalable psychological interventions aimed at reducing psychological distress and improving functioning in people living in communities affected by adversity. These interventions, including Problem Management Plus (PM+) and its variants, are intended to be delivered through individual or group face-to-face or smartphone formats by lay, non-professional people who have not received specialized mental health training,We provide an evidence-based rationale for the use of the scalable PM+ oriented programmes being adapted for Syrian refugees and provide information on the newly launched STRENGTHS programme for adapting, testing and scaling up of PM+ in various modalities in both neighbouring and European countries hosting Syrian refugees.

show abstract

Migrants' perceptions of using interpreters in health care

Cited by 83 publications

References 18 publications

Perspectives Of Professional Interpreters Regarding Their Role And Attitude In The Healthcare Encounter.

Perspectives Of Professional Interpreters Regarding Their Role And Attitude In The Healthcare Encounter.

Immigrant women's experience of maternity services in Canada: A meta-ethnography

Strengthening mental health care systems for Syrian refugees in Europe and the Middle East: integrating scalable psychological interventions in eight countries

Contact Info

Product

Resources

About