“…Technology adoption during the pandemic helped the firms in improving their performance and sustainability through procurement with lower cost and better relationships with the supplier (Evangelista and Hallikas, 2022;Do et al, 2020;Verma et al, 2017), online selling (Reniati et al, 2019), differentiation in products and service delivery (Mohan and Ali, 2019), better supply chain performance (Shiralkar et al, 2021;Kumar et al, 2017Kumar et al, , 2022cPathak et al, 2020Pathak et al, , 2021, managing relationship with the customer (Chi, 2021), high customer satisfaction (Cuevas-Vargas et al, 2022). Literature provides evidence that ICT adoption has offered benefits to almost all businesses irrespective of their size and nature (Arinta et al, 2020;Pu et al, 2021;Chaudhary et al, 2020a, b;Kumar and Ayedee, 2021). Thus we hypothesized that ICT adoption during and following the COVID 19 pandemic does not differ significantly from the nature of the industry.…”