Methods for Human-Centered Evaluation of MediaSync in Real-Time Communication

Berndtsson, Gunilla; Schmitt, Marwin; Hughes, Peter J.; Skowronek, Janto; Schoenenberg, Katrin; Raake, Alexander

doi:10.1007/978-3-319-65840-7_9

Cited by 6 publications

(7 citation statements)

References 32 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Audiovisual Fatigue: Information integration in humans works seamlessly under normal, every-day situations. In a VC meeting, audio and video, however, may be out of sync [ 85 ] (pp. 229–270).…”

Section: Resultsmentioning

confidence: 99%

Videoconference Fatigue: A Conceptual Analysis

Döring

Moor

Fiedler

et al. 2022

IJERPH

Self Cite

View full text Add to dashboard Cite

Videoconferencing (VC) is a type of online meeting that allows two or more participants from different locations to engage in live multi-directional audio-visual communication and collaboration (e.g., via screen sharing). The COVID-19 pandemic has induced a boom in both private and professional videoconferencing in the early 2020s that elicited controversial public and academic debates about its pros and cons. One main concern has been the phenomenon of videoconference fatigue. The aim of this conceptual review article is to contribute to the conceptual clarification of VC fatigue. We use the popular and succinct label “Zoom fatigue” interchangeably with the more generic label “videoconference fatigue” and define it as the experience of fatigue during and/or after a videoconference, regardless of the specific VC system used. We followed a structured eight-phase process of conceptual analysis that led to a conceptual model of VC fatigue with four key causal dimensions: (1) personal factors, (2) organizational factors, (3) technological factors, and (4) environmental factors. We present this 4D model describing the respective dimensions with their sub-dimensions based on theories, available evidence, and media coverage. The 4D-model is meant to help researchers advance empirical research on videoconference fatigue.

show abstract

Section: Resultsmentioning

confidence: 99%

Videoconference Fatigue: A Conceptual Analysis

Döring

Moor

Fiedler

et al. 2022

IJERPH

Self Cite

View full text Add to dashboard Cite

show abstract

“…However, none of the test conditions resulted in the magnitudes of the end-to-end delays for each stream exceeding the human tolerance limits for the lack of inter-media and interdestination synchronization [13,40]. Therefore, based on the literature [13,40], these magnitudes of delays do not negatively impact the user experience in interactive multiparty meetings. This eliminates the strict necessity for such media synchronization solutions for conducting interactive meetings.…”

Section: ) End-to-end Delays For Point Cloud Streamsmentioning

confidence: 99%

“…Since their invention, the research community and industry have devoted major efforts to optimizing their performance in terms of many relevant factors, such as delays (e.g., [10]), scalability (e.g., [11]) and video quality (e.g., [2]), while trying to minimize the consumption of resources and/or maximize the resulting QoE. Likewise, many research works have focused on understanding system design (e.g., [12]), QoS (e.g., [12,13]) and contextual factors in order to improve the users' perceived QoE (e.g., [14]). In this context, the arrival of recent standard technologies, like Web Real-Time Communication (WebRTC) 5 [15], has represented a huge leap in the development and adoption of web-based multiparty conferencing solutions.…”

Section: A Research On 2d Multi-party Conferencingmentioning

confidence: 99%

“…Likewise, no significant delay differences were noted between the different streams involved in each session, although neither inter-source nor inter-client media synchronization solutions were adopted in this work to compensate for such potential differences [40]. However, none of the test conditions resulted in the magnitudes of the end-to-end delays for each stream exceeding the human tolerance limits for the lack of inter-media and interdestination synchronization [13,40]. Therefore, based on the literature [13,40], these magnitudes of delays do not negatively impact the user experience in interactive multiparty meetings.…”

Section: ) End-to-end Delays For Point Cloud Streamsmentioning

confidence: 99%

See 1 more Smart Citation

Multiparty Holomeetings: Toward a New Era of Low-Cost Volumetric Holographic Meetings in Virtual Reality

et al. 2022

View full text Add to dashboard Cite

show abstract

“…In a VC meeting, audio and video may be out of sync (see e.g. [11]). Detection tests indicate an asymmetry of the detection threshold, with shorter delays detected when audio is leading (between 15 to 50 ms) and longer delays when video is leading (around 40 to 140 ms), depending on the type of signal (see e.g., [89,42,56]).…”

Section: Audiovisual Fatiguementioning

confidence: 99%

Technological Factors Influencing Videoconferencing and Zoom Fatigue

Raake¹,

Fiedler²,

Schoenenberg³

et al. 2022

Preprint

Self Cite

View full text Add to dashboard Cite

The paper presents a conceptual, multidimensional approach to understand the technological factors that are assumed to or even have been proven to contribute to what has been coined as Zoom Fatigue (ZF) or more generally Videoconferencing Fatigue (VCF). With the advent of the Covid-19 pandemic, the usage of VC services has drastically increased, leading to more and more reports about the ZF or VCF phenomenon. The paper is motivated by the fact that some of the media outlets initially starting the debate on what Zoom fatigue is and how it can be avoided, as well as some of the scientific papers addressing the topic, contain assumptions that are rather hypothetical and insufficiently underpinned by scientific evidence. Most of these works are acknowledge the lacking evidence and partly suggest directions for future research. This paper intends to deepen the survey of VC-technology-related literature and to provide more existing evidence, where possible, while reviewing some of the already provided support or evidence for certain causal hypotheses. The technological factors dimension and its identified sub-dimensions presented in this paper are embedded within a more holistic four-dimensional conceptual factors model describing the causes for ZF or VCF. The paper describing this overall conceptual model is written by the same group of authors and currently under revision for an Open Access Journal publication. The present paper expands on the technological factors dimension descriptions provided in the overall model paper and provides more detailed analyzes and concepts associated with how VC technology may affect users' perception, cognitive load, interaction and communication, possibly leading to stress, exhaustion and fatigue. The paper currently is a living document which will be expanded further with regard to the evidence for or against the impact of certain technological factors.

show abstract

Methods for Human-Centered Evaluation of MediaSync in Real-Time Communication

Cited by 6 publications

References 32 publications

Videoconference Fatigue: A Conceptual Analysis

Videoconference Fatigue: A Conceptual Analysis

Multiparty Holomeetings: Toward a New Era of Low-Cost Volumetric Holographic Meetings in Virtual Reality

Technological Factors Influencing Videoconferencing and Zoom Fatigue

Contact Info

Product

Resources

About