Methodologies for quality assessment of highway operators based on governance best practices with emphasis on toll collection ecosystem

Santos, Alessandro Santiago dos; Leal, Adriano Galindo; Oliveira, Jorge de; Moreira, José Rita; Pistoni, Edson; Miyake, Mario Yoshikazu; Rigo, Antonio Luiz; Marte, Claudio Luiz

doi:10.1016/j.cstp.2016.11.005

Cited by 2 publications

(2 citation statements)

References 6 publications

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“…If it is assumed that every car consumes only 2 liters of gasoline during every 6 hours [36] which means the consumption of gasoline will decrease by 720.000 liters per year, which will save up to 7.2 billion Rials per year (1liter = 10000 Rials). This means that the fuel consumption will be reduced by 7.2 billion Rials per year compared to the traditional one-year system for just a number of 1,000 vehicles.…”

Section: The Proposed Solution Comparisonmentioning

confidence: 99%

Developing a Solution for Intelligent Urban Transportation Management Using the Internet of Things

2020

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The increasing use of technologies based on Internet of Things in cars and other transportation vehicles, as well as innovations in tracking systems and spatial information systems, have created the opportunity to collect tolls on urban roads in a more intelligent, more efficient, and a wider way. Considering the cultural and infrastructure variables in different cities, different approaches have been designed for this purpose, but so far, no work has been done in this area in Tehran. Therefore, in this research, a system of hardware and software based on the Internet of things was developed based on global positioning system (GPS)/ global system for mobile communication (GSM) for automated urban tolls in Tehran, which manages the location of a user's car and manages toll payments at any given moment. In addition, in this system, considering the cultural issues in the country, the infrastructure in the metropolis of Tehran, and important issues of the city, the trespass submission system is designed in accordance with the existing surveillance cameras and an infrared-based structure was used to reduce the burden of image processing in order to improve efficiency. The data obtained from this system will have more potential than only the urban toll management.

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Section: The Proposed Solution Comparisonmentioning

confidence: 99%

Developing a Solution for Intelligent Urban Transportation Management Using the Internet of Things

2020

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“…Capacity is directly related to the service time per vehicle, which in turn depends on operational factors such as the intensity of the traffic flow (Kim et al, 2016;Woo & Hoel, 1991), the breakdown of the flow, the fee values, payment forms and human factors, such as the driver's and toll operator's profiles (Araújo & Setti, 2006). Many studies point to the importance of analyzing toll plazas in order to guarantee service quality (Zhang, 2017;Santos et al, 2017;Chakroborty et al, 2016;Caldas & Sacramento, 2016;Moita & Almeida, 2012), seeing that understanding what affects service satisfaction levels for users in transit can be used to determine their intention to continue using the service, increase costs or promote the service with others (Van Lierop & El-Geneidy, 2016).…”

Section: Introductionmentioning

confidence: 99%

Service levels of highway toll plazas: the influence of factors on manual customer service

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2019

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Paper aims: To analyze service levels offered in a highway toll plaza and to test the influence of operational and human factors on manual customer service. Originality: The methodology is an approach which involves systematic and efficient examination of multiple factors. This approach has been widely used in multiple areas; however, little research has been done on experiments in the area of transportation. Research method: Design of Experiment (DOE) and Computation Modeling and Simulation. Main findings: The association of the two methods allowed the development of a more robust empirical model of the customer service process. We have also verified that the human agent interacts and interferes in the manual payment process. Implications for theory and practice: To contribute to the very important debate that surrounds service processes. The research showed that there are alternatives and improvements that can be applied and to serve as basis for transportation policies.

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Methodologies for quality assessment of highway operators based on governance best practices with emphasis on toll collection ecosystem

Cited by 2 publications

References 6 publications

Developing a Solution for Intelligent Urban Transportation Management Using the Internet of Things

Developing a Solution for Intelligent Urban Transportation Management Using the Internet of Things

Service levels of highway toll plazas: the influence of factors on manual customer service

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