Methodical Process for Innovative Management of the Sustainable Railway Passenger Transport

Dedík, Milan; Čechovič, Lukáš; Gašparík, Jozef

doi:10.1016/j.trpro.2020.02.038

Cited by 17 publications

(9 citation statements)

References 9 publications

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“…In the first case, a reduction in the capacity offered, and therefore in costs, can be achieved without a significant reduction in services. In the latter case, there is a risk of overflowing some connections or losing network connections ( Falchetta and Noussan, 2020 , Dedík et al, 2020 ).…”

Section: Discussionmentioning

confidence: 99%

COVID-19 and suburban public transport in the conditions of the Czech Republic

Fridrišek

Janoš

2022

Transportation Research Interdisciplinary Perspectives

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Section: Discussionmentioning

confidence: 99%

COVID-19 and suburban public transport in the conditions of the Czech Republic

Fridrišek

Janoš

2022

Transportation Research Interdisciplinary Perspectives

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“…An answer to the search for new, more effective, cost-effective, and environmentally friendly modes of transport is intermodal transport (Abbassi et al, 2019). It largely relies on rail transport as a safer, more environmentally oriented, and potentially more effective alternative on long distances (Costa et al, 2017;Dedík et al, 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

Analysis of the Rail Transport Market in Poland

Marcysiak¹

2020

ERSJ

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“…There are currently more than 50 public transport providers operating in Slovakia, including two tram systems and three trolleybus systems. The public transport operator can also provide suburban and long-distance transport [14].…”

Section: Introductionmentioning

confidence: 99%

Concept for the Customer Perspective of the Balanced Scorecard (BSC) System in Bus Transport Companies in the Slovak Republic

Kicova,

Rosnerova,

Ponisciakova

et al. 2023

Systems

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Customer awareness and customer satisfaction are generally important attributes for the success and competitiveness of any business. In some sectors, they are studied very intensively; in others, they are neglected. In the field of transport services, it is important that the attitudes of customers are sufficiently monitored because public passenger transport has a lot of individual competition. Only satisfied customers can prefer public transportation over their own. In this context, this contribution analyses customer requirements and their satisfaction with bus public transport in the Slovak Republic. The opinions of customers are supplemented in this article with those of strategic managers. We ascertained customer requirements through questionnaire surveys. Using theoretical knowledge, we established hypotheses, which were subsequently verified using the selected statistical methods. Based on the findings, we proposed the concept of the target perspective of the BSC system for bus transport companies in the Slovak Republic in an effort to increase their competitiveness. Our procedure was also based on knowledge that is the output of various research studies in this area. Their results show that marketing strategies are considered the most important part of strategic management. Today, it is common in many industries that all business entities offer the same product at the same price under approximately the same technological conditions and with the assistance of equally well-equipped personnel. Therefore, a correctly set marketing strategy can also be the key to business success in transport services. The methods used in this paper were analysis, synthesis, questionnaire surveys, and the selected managerial and statistical methods. Our goal was to propose a concept of the customer perspective of the BSC system based on the analysis of customer requirements. We are convinced that the results of our survey can contribute to increasing the competitiveness of not only bus carriers in Slovakia, but also in other EU countries.

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Methodical Process for Innovative Management of the Sustainable Railway Passenger Transport

Cited by 17 publications

References 9 publications

COVID-19 and suburban public transport in the conditions of the Czech Republic

COVID-19 and suburban public transport in the conditions of the Czech Republic

Analysis of the Rail Transport Market in Poland

Concept for the Customer Perspective of the Balanced Scorecard (BSC) System in Bus Transport Companies in the Slovak Republic

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