2022
DOI: 10.1590/0103-6513.20210101
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Method to integrate management tools aiming organizational excellence

Abstract: Paper aims:The main objective of this article is to present and validate a method to integrate multiple management tools aiming for organizational excellence in medium and large enterprises.Originality: There is a scarcity of methods to integrate management tools to support companies in their operations. This study aims to fill this gap, proposing a manner for companies to perform this integration. Research method:The method was developed considering tools and concepts well-established in the literature, such … Show more

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Cited by 9 publications
(12 citation statements)
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References 41 publications
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“…Practically, when incorporating strategic objectives, a substantial amount of data (internal/external) will be available to companies to support the management of the business, being, in this way, essential to the efficient formulation and implementation of the sustainable business model (SBMs), these that necessarily better translate strategic objectives into measurable elements (Battilana et al, 2020;Bernardo et al, 2022). Therefore, given that the concept of "Quality is the "[...] degree to which a set of inherent characteristics of an object fulfils requirements [...]" (International Organization for Standardization, 2020, p. 21), and a specified requirement must be declared, implicit and mandatory, these measurable elements are the IMS assessment requirements.…”
Section: Ims Quality Assessment Processmentioning
confidence: 99%
See 1 more Smart Citation
“…Practically, when incorporating strategic objectives, a substantial amount of data (internal/external) will be available to companies to support the management of the business, being, in this way, essential to the efficient formulation and implementation of the sustainable business model (SBMs), these that necessarily better translate strategic objectives into measurable elements (Battilana et al, 2020;Bernardo et al, 2022). Therefore, given that the concept of "Quality is the "[...] degree to which a set of inherent characteristics of an object fulfils requirements [...]" (International Organization for Standardization, 2020, p. 21), and a specified requirement must be declared, implicit and mandatory, these measurable elements are the IMS assessment requirements.…”
Section: Ims Quality Assessment Processmentioning
confidence: 99%
“…The production process in mining refers to an aggregate production plant, which consists of distinct process operations, each operated with multiple objectives for plant operators and managers. Thus, the complexity of implementing the IMS increases, and demand for an integration of management tools that better translates strategic objectives into measurable elements at the operation level (Bernardo et al, 2022;Bhadani et al, 2020).…”
Section: Maturity Assessment Processmentioning
confidence: 99%
“…The study provides a quantification of interdependencies between different financial performance measures such as profit margin (PM), profit growth rate (PGR), return on assets (ROA), return on equity (ROE), and economic value added (EVA). Bernardo et al (2022) developed a method that integrates multiple management tools for organizational excellence in medium and large enterprises. The method was developed considering tools and concepts well-established in the literature, such as Lean Thinking, Six Sigma, and Balanced Scorecard, among other management tools.…”
Section: Literature Reviewmentioning
confidence: 99%
“…The services segment has been greatly affected in recent years, mainly because of the current economic-sanitary crisis, with the stoppage of trade due to the expansion of the Covid-19 contagion. This situation has led companies to reinvent themselves and seek alternatives to better manage their processes and thus increase their efficiency and competitiveness [8].…”
Section: Introductionmentioning
confidence: 99%
“…In the quest to guarantee competitiveness, the application of the MTM allows maintaining the quality of services, reducing the idle time of some activities, and seeking continuous improvement of the processes [10,11]. Banks are examples of service providers that, with the customer as the center of attention, their differential is in maintaining a service with quality, efficiency, and low operating cost [8]. In the same way, it is possible to perceive this situation in organizations that provide services of the most different segments, such as, for example, in a beauty salon.…”
Section: Introductionmentioning
confidence: 99%