Merger in Islamic Banking Sector: A Snap of Views From Their Customers and Prospective Customers

Purnamasari, Fitri; Nanda, Hanjar Ikrima; Purnamaputra, None M. Zulkarnaen; Susanti, Margareta; Palil, Mohd Rizal

doi:10.53625/ijss.v2i4.4145

Cited by 5 publications

(3 citation statements)

References 6 publications

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“…However, this requires careful consideration of cultural differences, regulatory challenges and other factors that can affect the success of a merger (Al-binali et al, 2023). Another benefit of the merger is the opportunity for Islamic banks to expand their customer base and increase their market share (Purnamasari et al, 2022).…”

Section: A Systematic Literature Review Resultsmentioning

confidence: 99%

Development Aspects of Post-Merger Islamic Banks: A Systematic Literature Review

Isman,

Rusanti,

Makatita

2023

pjieb

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Banking plays the role of a financial intermediary and is also considered to have a central position in the economy. The strategy pursued by Islamic banking is to merge with the aim of improving various aspects of it. This study aims to analyze the important aspects of Islamic banking, especially post-merger. This study uses qualitative research with the A Systematic Literature Review (SLR) approach. Data collection was carried out by surfing the internet from Google Scholars and Emerald. The research data population is journals with a focus on aspects of development in post-merger Islamic banking as many as 25 indexed journals from various publishers or journal publishers. According to the findings of this study by a systematic literature review show that several aspects that need to be improved after the merger are Profitability, Shariah Compliance, Technology, Human Resources, Management, Business and Marketing, and Efficiency. Humam resources aspect is a dominant aspect in building a positive image of sharia banking has escaped his attention after merger. This research implies to shariah banking for know the urgency of increasing post-merger and to be improve several aspects for development the Islamic bank in Indonesia.

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Section: A Systematic Literature Review Resultsmentioning

confidence: 99%

Development Aspects of Post-Merger Islamic Banks: A Systematic Literature Review

Isman,

Rusanti,

Makatita

2023

pjieb

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“…Customer loyalty is an important factor in the success and sustainability of any business, including banks. Sustained customer loyalty can result in a stable customer base, increased revenue, and long-term profitability, which can contribute to economic growth and the creation of decent work opportunities (Purnamasari et al, 2022).…”

Section: Methodsmentioning

confidence: 99%

Serving SDGs via Bank Mergers: Neuro-Quantum Fuzzy Analysis of SDG-Based Bank Mergers in Qatar

Al-Binali¹,

Aysan²,

Dınçer³

et al. 2023

Preprint

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This paper analyzes the potential strategies for a bank merger from a Sustainable Development Goals (SDG) perspective, focusing on three key criteria: profitability, market share, and service quality. In the short-term, the merged bank should prioritize optimizing financial performance through cost management, revenue stream identification, and risk management practices. Market share expansion can be achieved through targeted customer acquisition and retention efforts, market research, and competitive analysis. Service quality can be enhanced through improved customer service, efficient complaint resolution processes, and leveraging technology. These short-term plans align the merged bank's operations with the identified criteria and promote responsible banking practices that contribute towards the SDGs. In the long-term, the merged bank should focus on diversifying revenue streams, expanding its customer base, and optimizing cost structure. Long-term strategies should include establishing a strong brand presence, customer loyalty programs, and continuous improvement in service quality. The paper emphasizes the importance of monitoring progress, making necessary adjustments, and aligning with SDGs for sustained profitability and long-term success in the marketplace. The findings of this study provide valuable insights for banks considering a merger and highlight the significance of considering SDGs in their strategic planning.

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“…Islamic banks typically have a limited customer base, as their products and services mainly target Muslim customers. However, by merging with a conventional bank, the Islamic bank can reach a broader customer base and expand its market share (Purnamasari et al, 2022).…”

Section: Of 27mentioning

confidence: 99%

New Horizons in Bank Mergers: A Quantum Spherical Fuzzy Decision-Making Framework for Analyzing Islamic and Conventional Banks Mergers and Enhancing Resilience

Al-Binali¹,

Aysan²,

Dınçer³

et al. 2023

Preprint

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This study explores the implications of merging two fundamentally different types of banks: Islamic and conventional banks. The research aims to provide insight into such a merger's unique opportunities and challenges and offer strategic guidance for future mergers. A balanced scorecard-based strategic analysis using Quantum Spherical Fuzzy Decision-Making Approach was used to develop the merged bank's short- and long-term strategic plans. The balanced scorecard included 12 key performance indicators (KPIs) in 4 groups, and the methodology also incorporated several questions to guide the analysis. The study results offer valuable insights into the potential opportunities and challenges of merging these two types of banks and strategic recommendations for stakeholders at all levels. The study is a valuable guideline for future mergers between similar or different types of banks. Overall, the findings suggest that a well-planned merger strategy is essential for avoiding challenges and maximizing the benefits of merging Islamic and conventional banks. By integrating the strengths of both types of banks, a merged entity could create a competitive advantage and potentially improve financial performance. However, this requires careful consideration of cultural differences, regulatory challenges, and other factors that could impact the merger's success.

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Merger in Islamic Banking Sector: A Snap of Views From Their Customers and Prospective Customers

Cited by 5 publications

References 6 publications

Development Aspects of Post-Merger Islamic Banks: A Systematic Literature Review

Development Aspects of Post-Merger Islamic Banks: A Systematic Literature Review

Serving SDGs via Bank Mergers: Neuro-Quantum Fuzzy Analysis of SDG-Based Bank Mergers in Qatar

New Horizons in Bank Mergers: A Quantum Spherical Fuzzy Decision-Making Framework for Analyzing Islamic and Conventional Banks Mergers and Enhancing Resilience

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